Hellopeter
Share Your Experience
SA
Shaun A

1 reviews | Active since Oct 2011

05 Feb 2025, 06:15

Wonga Paid Up Letter

I have been requesting a paid up letter from the 24th of January. I’ve been told to reset password and get paid up letter online. Have done this and still cannot download my letter.

Have sent numerous emails and now Wonga is just not replying anymore.

0
Replies (5)
Wonga
Wonga's reply05 Feb 2025, 09:18
Official
Hi Shaun

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please bear with us while we investigate, we will be in touch to provide feedback shortly.

Thanks,The Wonga Team 
 
SA
Shaun A's update05 Feb 2025, 21:53
Reviewer Update
Thanks for the reply.
What would be a reasonable timeframe? As this has been requested from the 24th of January?

Based on other communications with Wonga I’m not expecting a quick resolution.
Wonga
Wonga's reply06 Feb 2025, 10:54
Official
Hi Shaun 

Thank-you for your patience while we worked on your account

We can confirm that your Wonga Loan is paid in full. We will be emailing a copy of your paid-up letter to your registered email in the next hour.

We hope this helps resolve your complaint 

Thanks,The Wonga Team 
 
SA
Shaun A's update06 Feb 2025, 17:40
Reviewer Update
Thanks. I have received one paid up letter. The paid up letter for my wife have not been sent…
Wonga
Wonga's reply10 Feb 2025, 08:25
Official
Hi Shaun 

You wife will need to contact us on ***to get her paid-up letter.

Unfortunately, we can't send it to you.

Thanks 
The Wonga Team