MM
Mcson M
1 reviews | Active since Oct 2020
19 Apr 2022, 12:43
Wonga or Woonga
Wonga is beginning to mimic a pyramid scheme. How come my bank has settled my wonga loan on the 4th of April but you still debit my account on the 14th, and worse still your statements show that I have an outstanding amount. Please get your house in order and pay me my refund. Oh and learn to reply to client emails
Helpful (0)
Replies (11)0
Replies (11)
Wonga's replyOfficial
19 Apr 2022, 13:59Hi Mcson,
We humbly apologize for any inconvenience caused.
Unfortunately Wonga has not received the payment made by your bank.
Kindly forward a the proof of payment and we will be happy
to allocate the funds and do a refund.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Unfortunately Wonga has not received the payment made by your bank.
Kindly forward a the proof of payment and we will be happy
to allocate the funds and do a refund.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply19 Apr 2022, 13:59
Official
Hi Mcson,
We humbly apologize for any inconvenience caused.
Unfortunately Wonga has not received the payment made by your bank.
Kindly forward a the proof of payment and we will be happy
to allocate the funds and do a refund.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Unfortunately Wonga has not received the payment made by your bank.
Kindly forward a the proof of payment and we will be happy
to allocate the funds and do a refund.
Thank you for your patience.
The Wonga Team.
Best regards,
MM
Mcson M's updateReviewer Update
21 Apr 2022, 14:58Now that I have emailed "another proof of payment", how long should I wait? And I hope I don't receive one of your auto replies that my query has been resolved, while knowing very well that you've sent me to another pillar. I'm taking this one further because I smell an attempted ***** by either Wonga or the bank (I'm willing to bet on the winner). If you still require something else from me, please say so while also providing me with a query reference number. I will not leave this laying down till I get my refund.
MM
Mcson M's update21 Apr 2022, 14:58
Reviewer Update
Now that I have emailed "another proof of payment", how long should I wait? And I hope I don't receive one of your auto replies that my query has been resolved, while knowing very well that you've sent me to another pillar. I'm taking this one further because I smell an attempted ***** by either Wonga or the bank (I'm willing to bet on the winner). If you still require something else from me, please say so while also providing me with a query reference number. I will not leave this laying down till I get my refund.
Wonga's replyOfficial
21 Apr 2022, 16:27Hi Mcson,
Thank you for your response.
We can confirm that we have received your proof of payment.
Your query has been escalated to the finance team to be allocated and this
process can take 72 working hours.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that we have received your proof of payment.
Your query has been escalated to the finance team to be allocated and this
process can take 72 working hours.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply21 Apr 2022, 16:27
Official
Hi Mcson,
Thank you for your response.
We can confirm that we have received your proof of payment.
Your query has been escalated to the finance team to be allocated and this
process can take 72 working hours.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that we have received your proof of payment.
Your query has been escalated to the finance team to be allocated and this
process can take 72 working hours.
Thank you for your patience.
The Wonga Team.
Best regards,
MM
Mcson M's updateReviewer Update
29 Apr 2022, 08:1272 hours has come and gone but no sign of my refund, (I guess the interest it generates while idling in your accounts is good hey) my statement still shows an outstanding balance and a note that says my installment is due in 14 days; WTAF. I don't owe you ****ing ****, pay me my damn refund you ********. I settled my loan and provided you with proof of payment, what the **** more do you want from me??
MM
Mcson M's update29 Apr 2022, 08:12
Reviewer Update
72 hours has come and gone but no sign of my refund, (I guess the interest it generates while idling in your accounts is good hey) my statement still shows an outstanding balance and a note that says my installment is due in 14 days; WTAF. I don't owe you ****ing ****, pay me my damn refund you ********. I settled my loan and provided you with proof of payment, what the **** more do you want from me??
MM
Mcson M's updateReviewer Update
03 May 2022, 10:00Since Wonga has decided that they will ignore my emails and not refund me, the only recourse is to now report you to the credit regulator and the ombudsman.
You asked for proof of payment and I provided it, you said this process will be resolved in 72 hours, and you never provided any update after that except for an outo reply that this has been resolved (how exactly has this been removed?) The only update I received from you this morning is a statement that you brazenly sent that shows no update or changes on my account instead it reminds me of my next installment in 10 days, are you people kidding me??
You asked for proof of payment and I provided it, you said this process will be resolved in 72 hours, and you never provided any update after that except for an outo reply that this has been resolved (how exactly has this been removed?) The only update I received from you this morning is a statement that you brazenly sent that shows no update or changes on my account instead it reminds me of my next installment in 10 days, are you people kidding me??
MM
Mcson M's update03 May 2022, 10:00
Reviewer Update
Since Wonga has decided that they will ignore my emails and not refund me, the only recourse is to now report you to the credit regulator and the ombudsman.
You asked for proof of payment and I provided it, you said this process will be resolved in 72 hours, and you never provided any update after that except for an outo reply that this has been resolved (how exactly has this been removed?) The only update I received from you this morning is a statement that you brazenly sent that shows no update or changes on my account instead it reminds me of my next installment in 10 days, are you people kidding me??
You asked for proof of payment and I provided it, you said this process will be resolved in 72 hours, and you never provided any update after that except for an outo reply that this has been resolved (how exactly has this been removed?) The only update I received from you this morning is a statement that you brazenly sent that shows no update or changes on my account instead it reminds me of my next installment in 10 days, are you people kidding me??
Wonga's replyOfficial
09 May 2022, 09:36Hi Mcson,
Thank you for your response.
One of our Senior Consultants are trying to contact you with regards to the proof of payment.
Unfortunately our finance team is unable to allocate your payment as the reference that Nedbank used
and the reference that is on your proof of payment is different.
Kindly advise Nedbank to forward the correct proof of payment.
Once the payment has been allocated, the refund will be processed and this can take upto
48 working hours after receiving the correct proof of payment.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
One of our Senior Consultants are trying to contact you with regards to the proof of payment.
Unfortunately our finance team is unable to allocate your payment as the reference that Nedbank used
and the reference that is on your proof of payment is different.
Kindly advise Nedbank to forward the correct proof of payment.
Once the payment has been allocated, the refund will be processed and this can take upto
48 working hours after receiving the correct proof of payment.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply09 May 2022, 09:36
Official
Hi Mcson,
Thank you for your response.
One of our Senior Consultants are trying to contact you with regards to the proof of payment.
Unfortunately our finance team is unable to allocate your payment as the reference that Nedbank used
and the reference that is on your proof of payment is different.
Kindly advise Nedbank to forward the correct proof of payment.
Once the payment has been allocated, the refund will be processed and this can take upto
48 working hours after receiving the correct proof of payment.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
One of our Senior Consultants are trying to contact you with regards to the proof of payment.
Unfortunately our finance team is unable to allocate your payment as the reference that Nedbank used
and the reference that is on your proof of payment is different.
Kindly advise Nedbank to forward the correct proof of payment.
Once the payment has been allocated, the refund will be processed and this can take upto
48 working hours after receiving the correct proof of payment.
Thank you for your patience.
The Wonga Team.
Best regards,
MM
Mcson M's updateReviewer Update
09 May 2022, 10:36Now that's funny because Nedbank used my ID number as the payment reference to you, which is exactly what appears on the proof of payment that I sent to you. I only have one ID number. What's going on here??? I swear if I was the one giving you the run around I would be hearing from your debt collectors by now.
MM
Mcson M's update09 May 2022, 10:36
Reviewer Update
Now that's funny because Nedbank used my ID number as the payment reference to you, which is exactly what appears on the proof of payment that I sent to you. I only have one ID number. What's going on here??? I swear if I was the one giving you the run around I would be hearing from your debt collectors by now.
Wonga's replyOfficial
09 May 2022, 12:58Hi Mcson,
We can confirm that Nedbank did not use your ID number as reference when making the payment.
On your proof of payment it shows that your ID number was used as reference but our finance team is getting
a different reference on our side, hence why Nedbank needs to assist you
with the proof of payment that has the correct reference.
Our finance team will action your account as urgent as soon as we received the proof of payment.
Thank you for your patience.
The Wonga Team.
We can confirm that Nedbank did not use your ID number as reference when making the payment.
On your proof of payment it shows that your ID number was used as reference but our finance team is getting
a different reference on our side, hence why Nedbank needs to assist you
with the proof of payment that has the correct reference.
Our finance team will action your account as urgent as soon as we received the proof of payment.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply09 May 2022, 12:58
Official
Hi Mcson,
We can confirm that Nedbank did not use your ID number as reference when making the payment.
On your proof of payment it shows that your ID number was used as reference but our finance team is getting
a different reference on our side, hence why Nedbank needs to assist you
with the proof of payment that has the correct reference.
Our finance team will action your account as urgent as soon as we received the proof of payment.
Thank you for your patience.
The Wonga Team.
We can confirm that Nedbank did not use your ID number as reference when making the payment.
On your proof of payment it shows that your ID number was used as reference but our finance team is getting
a different reference on our side, hence why Nedbank needs to assist you
with the proof of payment that has the correct reference.
Our finance team will action your account as urgent as soon as we received the proof of payment.
Thank you for your patience.
The Wonga Team.
Best regards,
MM
Mcson M's updateReviewer Update
12 May 2022, 10:40Can you please explain to me what exactly should be on the proof of payment that you require. You sent me an email acknowledging receipt of proof of paymen and thanking me for my payment and undertaking to process my refund within 72 hrs, then you turn around and say my reference number is incorrect. The bank keeps sending me the very same proof of payment that I sent to you. So please tell me which proof of payment must I send; what exactly should be on it to prove that you have been paid.
Did you receive payment with my ID number as a payment reference number or not?
Did you receive payment with my ID number as a payment reference number or not?
MM
Mcson M's update12 May 2022, 10:40
Reviewer Update
Can you please explain to me what exactly should be on the proof of payment that you require. You sent me an email acknowledging receipt of proof of paymen and thanking me for my payment and undertaking to process my refund within 72 hrs, then you turn around and say my reference number is incorrect. The bank keeps sending me the very same proof of payment that I sent to you. So please tell me which proof of payment must I send; what exactly should be on it to prove that you have been paid.
Did you receive payment with my ID number as a payment reference number or not?
Did you receive payment with my ID number as a payment reference number or not?
Wonga's replyOfficial
13 May 2022, 07:56Hi Mcson,
Thank you for your response.
Our finance team requires the actual agreement with Nedbank that
reflects the loans that are being consolidated.
The proof of payment you emailed is not suffice due
to the reference that appears on the proof of payment and the
reference that appears on our banking system does not correspond.
As soon as the document is emailed, will we escalate
your account to our finance team to further investigate.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Our finance team requires the actual agreement with Nedbank that
reflects the loans that are being consolidated.
The proof of payment you emailed is not suffice due
to the reference that appears on the proof of payment and the
reference that appears on our banking system does not correspond.
As soon as the document is emailed, will we escalate
your account to our finance team to further investigate.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply13 May 2022, 07:56
Official
Hi Mcson,
Thank you for your response.
Our finance team requires the actual agreement with Nedbank that
reflects the loans that are being consolidated.
The proof of payment you emailed is not suffice due
to the reference that appears on the proof of payment and the
reference that appears on our banking system does not correspond.
As soon as the document is emailed, will we escalate
your account to our finance team to further investigate.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Our finance team requires the actual agreement with Nedbank that
reflects the loans that are being consolidated.
The proof of payment you emailed is not suffice due
to the reference that appears on the proof of payment and the
reference that appears on our banking system does not correspond.
As soon as the document is emailed, will we escalate
your account to our finance team to further investigate.
Thank you for your patience.
The Wonga Team.
Best regards,
MM
Mcson M's updateReviewer Update
13 Jun 2022, 15:45Emailed you proof of payment on the 30th May, still today no word or refund from you (save for an automatic reply). Am I ever going to get my refund from you people?? First you acknowledge receipt of payment then suddenly the fererence number is incorrect, yet you keep taking money from my account knowing very well that you have funds in your account that you cannot account for. I hope people who use your service are reading this and they know what's in store for them.
MM
Mcson M's update13 Jun 2022, 15:45
Reviewer Update
Emailed you proof of payment on the 30th May, still today no word or refund from you (save for an automatic reply). Am I ever going to get my refund from you people?? First you acknowledge receipt of payment then suddenly the fererence number is incorrect, yet you keep taking money from my account knowing very well that you have funds in your account that you cannot account for. I hope people who use your service are reading this and they know what's in store for them.