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CL
Celeste L

1 reviews | Active since Aug 2019

14 Aug 2019, 09:20

Wonga only take people's money don't trust them at all you gonna loose it all

It is so terrible it doesn't even worth for 1 star. They always have a new story and ***** people money and don't even care. Promise loans that no one will ever receive. You must pay in money and again and again. It put yourself under pressure to pay all the money just to find out you will never get your thousands that you paid for nothing accept lies

0
Replies (14)
Wonga
Wonga's reply14 Aug 2019, 13:28
Official
Hi Celeste,

We're sorry to hear about your experience.

It sounds that you've been a victim of **** as we do not request an upfront payment before receiving a loan.

We are aware that a syndicate is using our details to operate an advance fee ****. We have opened a case with the police in this regard. 

Sonja from our Customer Resolutions team will contact you immediately to obtain further information so we can investigate this matter.

Thank You
The Wonga Team
CL
Celeste L's update14 Aug 2019, 13:46
Reviewer Update
They send me a mail as same as you did just to contact me again with more stories to claim more money. And I refused as I'm saying that wonga isn't the people they say who they are and companies like that must be investigated to stop *****ing money from people
Wonga
Wonga's reply14 Aug 2019, 13:47
Official
We've contacted you thrice, however, we were unable to get hold of you.

Your complaint resolution is important to us.

Please provide us with a preferred call back time so we can assist you further.
CL
Celeste L's update14 Aug 2019, 13:52
Reviewer Update
First I have to pay R2500 for attorney to handle the loan transfer. After that I have to pay R14600 and said it will be refunded with the loan amount I even get a notification from fnb that he money is cleared and be transfered and will reflect the next day just to find out about there was no such thing just to harass me for more money. If it is not true then they must refund my money otherwise I will stick to it that they ***** and take people's money. And I look back it can't be a **** as they try to say because it is the direct email and contact details on their website
Wonga
Wonga's reply14 Aug 2019, 13:56
Official
Our system is fully automated and 100% online. All applications must be done via our website. We never request any form of upfront payment, before receiving a loan.

This is definitely related to ****. Please send us a private message with an alternative contact number so our ***** team can contact you to obtain further information and investigate this matter further. 
CL
Celeste L's update14 Aug 2019, 14:01
Reviewer Update
I have my phone next to me and I didn't receive any calls from you. I only have the number that you have from me on my application form
Wonga
Wonga's reply14 Aug 2019, 15:23
Official
We contacted you again twice, however, the call goes immediately to voicemail. 

It seems as your mobile phone directs private numbers to voicemail.

Please provide us with an alternative contact number.
Wonga
Wonga's reply15 Aug 2019, 07:54
Official
Hi Celeste,

We've still not received your alternative contact number.

Your complaint resolution is important to us.

Please provide us with the alternative contact number and preferred call back time so we can assist you further.

Thank You
The Wonga Team
CL
Celeste L's update15 Aug 2019, 14:19
Reviewer Update
Goodday as I already send twice an alternative number nobody conta t me accept the actual one that I was talking to on whatsup just to say they release the loan money..... That I didn't receive only the plenty of money I lost. I make a suggestion to pay back my money or make the loan amount much smaller that their is not all that fees they come up just after you make a payment..... But seems also it will not be happening. So I stick to it and to say please be warned to wonga loans they ***** peoples money
Wonga
Wonga's reply15 Aug 2019, 14:24
Official
Hi Celeste,

The people that are contacting you via Whatsapp are definitely not from Wonga. These are people who are using our details *******ly and claiming to be from us.

We do not communicate to our customers via Whatsapp service. We only communicate via email, phone and live chat.

Our ***** team contacted you twice yesterday, however, the calls are being directed to voicemail.

Please provide us with an alternative contact number as we are calling from a private number.

Thank You
The Wonga Team
CL
Celeste L's update15 Aug 2019, 14:37
Reviewer Update
I did send my number more than once my number is *** and how is it possible if its not you that the number and email I use is wonga number???? So don't try excuses
Wonga
Wonga's reply15 Aug 2019, 14:40
Official
Our contact number is *** and this is also reflected on our website: www.wonga.co.za. 

If you are receiving calls from any other number than it's definitely not us. 

Please send us a private message with the alternative contact number as the number reflects as hidden when you post it publicly. 

We've just contacted you on the number reflecting on Hello Peter and the number just rings.
CL
Celeste L's update15 Aug 2019, 14:47
Reviewer Update
I send it to the number that is on your website. And it comes to the person who is message me the whole time....
Wonga
Wonga's reply22 Aug 2019, 12:58
Official
 Hi Celeste,

We are still trying to get hold of you.

Your complaint resolution is important to us.

Please send us a private message with an alternative contact number and preferred call back time so we can assist you further.

Thank You
The Wonga Team