GU
Gustav U
1 reviews | Active since Aug 2014
09 Apr 2020, 18:49
Wonga one of the worst after service providers
In 2015 I had a loan by Wonga. It is 2020 and I am tryout ng to get an account closure letter from them. I have send email on email but get no response. The lastert was that account was send in 2015 to Landua Attorney. I made contact with them and they mentioned that matter was closed in 2016 and they don’t provide any services to Wonga anymore. They are fastest to borrow you money and take your money. But ask them for a closure letter but they never get back to you or even make an effort. Nothing more than unacceptable service and should rather stop trading or close there doors. They are not recommended.
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Replies (3)0
Replies (3)
Wonga's replyOfficial
14 Apr 2020, 08:35Hi Gustav,
We're so sorry for any inconvenience caused and that is not the Wonga way.
We've attempted to review your account using the ID number and contact number
provided and there are no records found on all our systems.
Please send us a private message with your ID number and contact details you used
when you registered online.
We can assure you that we will resolve your query as soon as possible.
Kind Regards
The Wonga Team.
We're so sorry for any inconvenience caused and that is not the Wonga way.
We've attempted to review your account using the ID number and contact number
provided and there are no records found on all our systems.
Please send us a private message with your ID number and contact details you used
when you registered online.
We can assure you that we will resolve your query as soon as possible.
Kind Regards
The Wonga Team.
Wonga's reply14 Apr 2020, 08:35
Official
Hi Gustav,
We're so sorry for any inconvenience caused and that is not the Wonga way.
We've attempted to review your account using the ID number and contact number
provided and there are no records found on all our systems.
Please send us a private message with your ID number and contact details you used
when you registered online.
We can assure you that we will resolve your query as soon as possible.
Kind Regards
The Wonga Team.
We're so sorry for any inconvenience caused and that is not the Wonga way.
We've attempted to review your account using the ID number and contact number
provided and there are no records found on all our systems.
Please send us a private message with your ID number and contact details you used
when you registered online.
We can assure you that we will resolve your query as soon as possible.
Kind Regards
The Wonga Team.
Wonga's replyOfficial
14 Apr 2020, 10:41Hi Gustav,
We've reviewed your account and can confirm that a closure letter will be emailed to
***.
Should your query be resolved please re-rate our service?
Thank you for your patience.
The Wonga Team.
We've reviewed your account and can confirm that a closure letter will be emailed to
***.
Should your query be resolved please re-rate our service?
Thank you for your patience.
The Wonga Team.
Wonga's reply14 Apr 2020, 10:41
Official
Hi Gustav,
We've reviewed your account and can confirm that a closure letter will be emailed to
***.
Should your query be resolved please re-rate our service?
Thank you for your patience.
The Wonga Team.
We've reviewed your account and can confirm that a closure letter will be emailed to
***.
Should your query be resolved please re-rate our service?
Thank you for your patience.
The Wonga Team.
GU
Gustav U's updateReviewer Update
19 Apr 2020, 14:24Afternoon Wonga Team,
Thanks for providing the closure letter.
Regards
Thanks for providing the closure letter.
Regards
GU
Gustav U's update19 Apr 2020, 14:24
Reviewer Update
Afternoon Wonga Team,
Thanks for providing the closure letter.
Regards
Thanks for providing the closure letter.
Regards