1 reviews | Active since Oct 2020
Wonga not willing to Refund.
Hi Clive
Thanks for your email.
We have investigated what transpired on your account and have
emailed you a detailed statement.
You had 2 installments left on your account and your balance was
R491.55. You settled your loan and repaid R566.00.
Service fees was added on your loan of R69 and closed off
you loan and cleared your balance.
There is no refund due as your last installment was due 25/10/2020.
We hope this information resolves your query.
Thank you for your patience.
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Ok so now if I may ask why was your site showing that the settlement amount is R333. 08 then..... because my fault was paying R566 and when I ask for a refund you say there's NO REFUND..... does that mean settling my account on the 1st of October is not taken into consideration?
So please explain what settlement amount is because maybe I am dumb? If the closing fee was R333. 08 why are you now coming with those calculations because here it shows I paid the loan earlier and paid more?
The system reflected your installment due for that month only.
We have emailed you a detailed statement that reflects what was due
for the month and your last installment was due 25th of October.
The payment you made was the settlement amount and closed off your loan.
We will gladly issue you with a paid up letter and have sent
the updates to all credit bureaus.
Thank you for your patience.
The Wonga Team.
The system reflected your installment due for that month only.
We have emailed you a detailed statement that reflects what was due
for the month and your last installment was due 25th of October.
The payment you made was the settlement amount and closed off your loan.
We will gladly issue you with a paid up letter and have sent
the updates to all credit bureaus.
Thank you for your patience.
The Wonga Team.