Hellopeter
Share Your Experience
LS
Leandra S

1 reviews | Active since Nov 2014

08 Jun 2020, 10:53

Wonga not updating their system

I paid my Wonga account on 4 June 2020 in full. It is today the 8th and it still is not updated on their system. I need an urgent statement to show it is paid but I don't get a reply on email. Their phones are off due to Covid 19. Live chat does not work. How do I get into contact with you????

0
Replies (5)
Wonga
Wonga's reply08 Jun 2020, 15:21
Official
Hi Leandra, 

We're so sorry for any inconvenience caused.

You settled your loan last week Thursday and all manual payments can take 

up to 72 working hours to update.

Your manual payment will reflect by Tomorrow for the latest and 

once your payment reflects will Wonga email you a paid-up letter and 

send an update to all credit bureaus to have your ITC profile updated.

Kind Regards

The Wonga Team.
LS
Leandra S's update09 Jun 2020, 14:08
Reviewer Update
It's 14:08 and the payment still does not reflect - I urgently need the paid up letter.
Wonga
Wonga's reply09 Jun 2020, 14:26
Official
Hi Leandra,

You made the payment via our EasyPay platform.

Your proof of payment is attached to your account and we are 

waiting on the payment to update.

Once the payment reflects will we issue you with a paid-up letter.

Kind Regards

The Wonga Team.
LS
Leandra S's update10 Jun 2020, 12:11
Reviewer Update
It's 12:10 on the 10th of June an the system is still not updated showing this has been paid - please please please Wonga what is taking so long?? Also not responding on emails sent on 5 June already - only silence!
LS
Leandra S's update11 Jun 2020, 10:01
Reviewer Update
It is today the 11th of June at 10:00 - I made payment on the 4th of June and it is still does not reflect as paid - no email replies - please please please update your system!