Hellopeter
Share Your Experience
LM
Luvo M

1 reviews | Active since Aug 2014

29 Jun 2024, 01:48

Wonga Not Updating credit records

I settled my loan with your debt collector on 31 May. To date , the loan is still reflecting on my credit profile. This is despite settling it. I accept that it might have been handed over, but please update my credit records ***, Transunion hasnt been updated. Please close the account.

0
Replies (3)
Wonga
Wonga's reply02 Jul 2024, 01:29
Official
Hi Luvo

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your registered email address so we may assist further.

Thanks,
The Wonga Team
LM
Luvo M's update03 Jul 2024, 23:19
Reviewer Update
I’ve given you my email address privately, why aren’t resolving the matter
Wonga
Wonga's reply04 Jul 2024, 22:53
Official
Hi Luvo, 

Thank-you for confirming your details and patience while we reviewed your account. 

Your Credit Record should reflect this update within 30 working days of you repaying your loan. 

If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion together with your paid-up letter, in order to request for the profile to be updated.

Thanks, 
The Wonga Team