Wonga not responding with Paid Up letter

Item: Wonga
Rating: 1
Author: Johan B

I've been waiting weeks now for Wonga to provide me with a paid up letter for my account. Multiple Emails, Multiple Phone Calls and still no one comes back with any information. This is a simple email you have to send, why should it take weeks or months to get finalized?

Helpful (0)

Replies (2)

Wonga's replyOfficial

09 Feb 2026, 16:15

Hi Johan,

Thank-you for your review.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your ID number so we may assist further.

Thanks,The Wonga Team

Wonga's reply09 Feb 2026, 16:15

Official

Wonga's replyOfficial

10 Feb 2026, 12:57

Hi Johannes,

Thank-you for confirming your details and patience while we reviewed your account.

Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.

The requested paid-up letter have been sent.

Thanks,The Wonga Team

Wonga's reply10 Feb 2026, 12:57

Official