DS
Davison S
1 reviews | Active since Jan 2017
17 Aug 2022, 12:57
Wonga not clearing balance & No feedback.
I requested my loan be cancelled, & i emailed within 7 day period, sent proof of payment but yet it shows i have a balance of R622. I have emailed customer care twice and no feedback.
Its highly frustrating and actually not the 1st time.
I expect my account to be cleared immediately.
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Replies (1)
Wonga's replyOfficial
18 Aug 2022, 11:27Hi Davison,
We humbly apologize for the inconvenience caused.
We can confirm that your loan has been funded on the 08/08/2022 and the amount of R4500.00
was paid on the 16/08/2022.
Unfortunately you do not qualify for the cancellation due to the payment that was made 8 days
after the loan was funded.
We can confirm that the balance reflecting on your Wonga account is due to Wonga
as you are liable for the outstanding amount.
Once the balance has been paid,
will we provide you with a paid up letter and update your credit bureau profile.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We can confirm that your loan has been funded on the 08/08/2022 and the amount of R4500.00
was paid on the 16/08/2022.
Unfortunately you do not qualify for the cancellation due to the payment that was made 8 days
after the loan was funded.
We can confirm that the balance reflecting on your Wonga account is due to Wonga
as you are liable for the outstanding amount.
Once the balance has been paid,
will we provide you with a paid up letter and update your credit bureau profile.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply18 Aug 2022, 11:27
Official
Hi Davison,
We humbly apologize for the inconvenience caused.
We can confirm that your loan has been funded on the 08/08/2022 and the amount of R4500.00
was paid on the 16/08/2022.
Unfortunately you do not qualify for the cancellation due to the payment that was made 8 days
after the loan was funded.
We can confirm that the balance reflecting on your Wonga account is due to Wonga
as you are liable for the outstanding amount.
Once the balance has been paid,
will we provide you with a paid up letter and update your credit bureau profile.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We can confirm that your loan has been funded on the 08/08/2022 and the amount of R4500.00
was paid on the 16/08/2022.
Unfortunately you do not qualify for the cancellation due to the payment that was made 8 days
after the loan was funded.
We can confirm that the balance reflecting on your Wonga account is due to Wonga
as you are liable for the outstanding amount.
Once the balance has been paid,
will we provide you with a paid up letter and update your credit bureau profile.
Thank you for your patience.
The Wonga Team.
Best regards,