nS
natasha S
1 reviews | Active since Oct 2018
30 Sept 2019, 13:29
Wonga no contact
I have been trying the whole morning to get a hold of someone at Wonga , the phone just plays music , you leave your number and no one phones you back ! I have sent emails stating that this is urgent and only get an automatic reply. I have settled my account this morning and my profile needs to be updated , I need to apply for a new loan. Can any one from wonga phone me back !!!! Seriously your phones are shocking !!
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Replies (3)0
Replies (3)
Wonga's replyOfficial
30 Sept 2019, 14:55Hi Natasha,
We're sorry to hear that you've been unable to reach our Contact Centre.
We are experiencing high volumes. Thank you for settling your account today.
Sonja from our Customer Resolutions team will contact you immediately and assist you further.
Thank You
The Wonga Team
We're sorry to hear that you've been unable to reach our Contact Centre.
We are experiencing high volumes. Thank you for settling your account today.
Sonja from our Customer Resolutions team will contact you immediately and assist you further.
Thank You
The Wonga Team
Best regards,
Wonga's reply30 Sept 2019, 14:55
Official
Hi Natasha,
We're sorry to hear that you've been unable to reach our Contact Centre.
We are experiencing high volumes. Thank you for settling your account today.
Sonja from our Customer Resolutions team will contact you immediately and assist you further.
Thank You
The Wonga Team
We're sorry to hear that you've been unable to reach our Contact Centre.
We are experiencing high volumes. Thank you for settling your account today.
Sonja from our Customer Resolutions team will contact you immediately and assist you further.
Thank You
The Wonga Team
Best regards,
Wonga's replyOfficial
30 Sept 2019, 15:13Thank you for chatting to Sonja.
We're thrilled that she could explain to you our turn around time for manual payments to reflect and our allocation process.
We will update you once the bank has released the funds in our bank account and apply the payment to your Wonga account.
We're thrilled that she could explain to you our turn around time for manual payments to reflect and our allocation process.
We will update you once the bank has released the funds in our bank account and apply the payment to your Wonga account.
Best regards,
Wonga's reply30 Sept 2019, 15:13
Official
Thank you for chatting to Sonja.
We're thrilled that she could explain to you our turn around time for manual payments to reflect and our allocation process.
We will update you once the bank has released the funds in our bank account and apply the payment to your Wonga account.
We're thrilled that she could explain to you our turn around time for manual payments to reflect and our allocation process.
We will update you once the bank has released the funds in our bank account and apply the payment to your Wonga account.
Best regards,
nS
natasha S's updateReviewer Update
01 Oct 2019, 08:14Good day, Thank you Sonja for the call , please update my account urgently as the funds should reflect today
nS
natasha S's update01 Oct 2019, 08:14
Reviewer Update
Good day, Thank you Sonja for the call , please update my account urgently as the funds should reflect today