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Zanele

1 reviews | Active since Mar 2022

16 Mar 2024, 09:33

Wonga messed up my credit score

I took out a R8000 loan in December for 6 months. The instalment is deducted every month via debit order but to my surprise, Wonga reported that I missed my instalment for February and therefore that affected my credit score. I am SO disappointed because I’ve never missed any payment. This is definitely the last time I use Wonga.

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Replies (3)
Z
Zanele's update16 Mar 2024, 09:50
Reviewer Update
Just to add on, The national credit act states that it is ******* for a lendor to report a borrower’s account as unpaid when it is actually up to date. It further states that it is the Le dot’s responsibility to report accurate and up-to-date information.

Should this not be fixed, I will be laying a formal complaint to the National Credit Regulator.
Wonga
Wonga's reply18 Mar 2024, 13:44
Official
Hi Zanele,

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your ID number, name & surname, and registered email address.

Thanks,The Wonga Team

Wonga
Wonga's reply22 Mar 2024, 10:28
Official
Hi Zanele,

Thank-you for confirming your details. 

Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.

Thanks,The Wonga Team