Wonga loans / Nimble

so this is the trail of how Wonga conducts its business please read below i have still not received a paid-up letter from Nimble Wonga or Norman Bisset and Associates I've sent all these companies countless emails.

I had a Wonga loan that I couldn't pay off due to losing my job I still contributed towards my loan then I found employment and requested a settlement which I received I paid the settlement in full a month later I got a email from Nimble on behalf of wonga saying I have an outstanding balance so I queried it never received a response so I decided to pay that as well to avoid the aggravation but when i paid this amount i clearly stated in my mail to them that i want confirmation that i have paid my loan in full as well as remove me as a default payer at the credit bureau none of this transpired im still listed and my wonga statement is showing an outstanding balance ive tried numerous times contacting them via mail and the response I get is WE APOLOGISE FOR THE LATE REPLY BUT WE ARE RECEIVING A HIGH CALL VOLUME my next step is to report them as well as wonga and I will go the social media route and use any resources to expose them this is my right as a consumer

Wonga’s reply 30 Jul 2024 at 12:18 Hi Paul

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Thank-you for confirming your details and patience while we reviewed your account.

Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.

Thanks,
The Wonga Team


Hi Paul,



Your Wonga loan was sold and ceded to a Debt Collection Agency called Norman Bisset and Associates.



In order to repay get any information about your loan please contact them.

They will provide you with a paid-up letter and update your credit record if you have settled with them.



Agency: Norman Bisset and Associates

Contact: *** / ***





Kind Regards,

The Collections Team

***

www.wonga.co.za