LT
Lucia T

1 reviews | Active since Jan 2023

02 Feb 2024, 09:16

Wonga Loans do not care about ***** being committed

Good day to you. Wonga is sending me sms'es about debt that I never took. I suspect that an disgruntled ex-employee used my number, as I frequently get random calls asking to speak to her. I think she **** about her real cellphone number, knowing that if they try to find her to honour the debt, then they won't be able to reach her. I reported it to Wonga's ***** division. They simply indicated that they don't care AND that they can't and won't change the number. I suppose if they don't care about *****ulent actions and getting their money back, then why should I. It is just very disappointing that they would not take ***** seriously; one would think that they would. With electronic messaging, you can block that number a 100 times, and it will still keep popping up. So now I'm stuck with getting this person's "you owe us money" messages. And with them not caring that she committed *****, I'm almost hoping that they don't get their money...maybe a lesson needs to be learned her.

I suggest OTP when setting up a loan, so that you know the cellphone number given, is in fact that of the person borrowing the money...

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Replies (1)
Wonga
Wonga's reply05 Feb 2024, 22:14
Official
Hi Lucia,
 
Thanks for getting in touch with us.
 
We understand that it can be very frustrating to receive messages about a loan that you never took. 
 
If your x-employee used your number to register with us, this means that they had access to your cellphone to verify the OTP that we send when applying or updating details. 
 
You must also open a case at your nearest police station as encouragement for her to remove your number. You may also choose to ignore the messages as they are not intended for you. 

Unfortunately, we are not able to make any changes to our customers profiles without their consent as we are a regulated financial service provider. 

We hope you understand and sincerely apologize for any inconvenience caused.

Kind Regards 
The Wonga Team