VR
Victoria R
1 reviews | Active since May 2019
29 Jul 2022, 10:20
WONGA LOANS DISGRACE
The experience using this loan company is getting worse and worse!!
Two FULL repayments ( over R8000 )were made on the same day ( mistakenly). Phoned and emailed the company to ask about a refund yet no response.
Phoned roughly 10 times at different time intervals just to listen to music for over 5 minutes per call and no response. Emailed both addresses provided, no automated response of email received and no feedback!
Absolutely disgraced at this service as there was a lot of money involved and no offer of assistance was given
Helpful (0)
Replies (4)0
Replies (4)
Wonga's replyOfficial
29 Jul 2022, 10:54Hi Victoria,
We sincerely apologize for the inconvenience caused.
We can confirm that we are experiencing very high volumes.
We have reviewed your account and can confirm that we need both proof of payments.
Both payments were made on the same day but different amounts.
Once we've received both proof of payments,
your account will be escalated to our finance team as a matter of urgency.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that we are experiencing very high volumes.
We have reviewed your account and can confirm that we need both proof of payments.
Both payments were made on the same day but different amounts.
Once we've received both proof of payments,
your account will be escalated to our finance team as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply29 Jul 2022, 10:54
Official
Hi Victoria,
We sincerely apologize for the inconvenience caused.
We can confirm that we are experiencing very high volumes.
We have reviewed your account and can confirm that we need both proof of payments.
Both payments were made on the same day but different amounts.
Once we've received both proof of payments,
your account will be escalated to our finance team as a matter of urgency.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that we are experiencing very high volumes.
We have reviewed your account and can confirm that we need both proof of payments.
Both payments were made on the same day but different amounts.
Once we've received both proof of payments,
your account will be escalated to our finance team as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's replyOfficial
29 Jul 2022, 10:56Hi Victoria,
We sincerely apologize for the inconvenience caused.
We can confirm that we are experiencing very high volumes.
We have reviewed your account and can confirm that we need both proof of payments.
Both payments were made on the same day but different amounts.
Once we've received both proof of payments,
your account will be escalated to our finance team as a matter of urgency.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that we are experiencing very high volumes.
We have reviewed your account and can confirm that we need both proof of payments.
Both payments were made on the same day but different amounts.
Once we've received both proof of payments,
your account will be escalated to our finance team as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply29 Jul 2022, 10:56
Official
Hi Victoria,
We sincerely apologize for the inconvenience caused.
We can confirm that we are experiencing very high volumes.
We have reviewed your account and can confirm that we need both proof of payments.
Both payments were made on the same day but different amounts.
Once we've received both proof of payments,
your account will be escalated to our finance team as a matter of urgency.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that we are experiencing very high volumes.
We have reviewed your account and can confirm that we need both proof of payments.
Both payments were made on the same day but different amounts.
Once we've received both proof of payments,
your account will be escalated to our finance team as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Best regards,
VR
Victoria R's updateReviewer Update
29 Jul 2022, 11:49Thank you for the response, please note emails have been provided with all sets of information received from the relevant payment makers.
VR
Victoria R's update29 Jul 2022, 11:49
Reviewer Update
Thank you for the response, please note emails have been provided with all sets of information received from the relevant payment makers.
Wonga's replyOfficial
29 Jul 2022, 16:19Hi Victoria,
Thank you for your response.
We can confirm that your account has been escalated,
please allow 24-48 working hours for the funds to reflect in your account.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that your account has been escalated,
please allow 24-48 working hours for the funds to reflect in your account.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply29 Jul 2022, 16:19
Official
Hi Victoria,
Thank you for your response.
We can confirm that your account has been escalated,
please allow 24-48 working hours for the funds to reflect in your account.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that your account has been escalated,
please allow 24-48 working hours for the funds to reflect in your account.
Thank you for your patience.
The Wonga Team.
Best regards,