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CS
Cindy S

1 reviews | Active since Mar 2022

09 Jun 2022, 14:13

Wonga Loans client services is bad

Really bad. It's going on for 2 months now where i keep emailing them... Everytime It's the same email "it can take 48 hours for a respond back" and until now NO RESPONSE.

0
Replies (5)
Wonga
Wonga's reply09 Jun 2022, 14:48
Official
Hi Cindy, 

We humbly apologize for the inconvenience caused.

Please provide us with your ID number to review why your emails 

are not being actioned.

As soon as your details are confirmed, will we starts our investigation 

and will feed back to your once our investigation has been concluded.

Kind Regards 

The Wonga Team.

Best regards,

CS
Cindy S's update09 Jun 2022, 15:05
Reviewer Update
Hi. Thank you for your response.

Where must i send my Id number?

I have even make contact with you on facebook. Because i want to reset my account when i opened one by you i can't remember the email address or password I've used. It's now 2 months that i struggle for a answer
Wonga
Wonga's reply09 Jun 2022, 15:16
Official
Hi Cindy,

Thank you for your response.

Please send us a direct message on our Facebook platform 

confirming your full names and ID number and we will 

review if you emailed the required documents and will escalate 

your account to our technical team to have your email address updated.

Kind Regards 

The Wonga Team.

Best regards,

CS
Cindy S's update09 Jun 2022, 16:04
Reviewer Update
Thank you Wonga for fast assistance. I really appreciate it
Wonga
Wonga's reply10 Jun 2022, 09:27
Official
Hi Cindy, 

We appreciate the positive feedback. 

We are thrilled that we could be of service to you. 

Have a great day.

The Wonga Team.

Best regards,