AB
Andre B
1 reviews | Active since May 2019
06 May 2019, 13:32
Wonga loans and easy pay.
I decided to take out a loan with Wonga a couple weeks ago to help pay for a few things. Last week I decided to lay the loan off early using their "easy pay" method. It has now been 5 days since the payment was made and the proof of payment was sent through and my profile still does not reflect that payment has been made. All that customer service can tell me is that the funds are being allocated. Interest keeps building up on the loan even though I have paid for it.
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Replies (9)AB
Andre B's updateReviewer Update
06 May 2019, 14:05ID: ***. I cannot answer any phonecalls during working hours.
AB
Andre B's update06 May 2019, 14:05
Reviewer Update
ID: ***. I cannot answer any phonecalls during working hours.
AB
Andre B's updateReviewer Update
06 May 2019, 14:06ID: ********** 041085. I cannot answer any phonecalls during working hours.
AB
Andre B's update06 May 2019, 14:06
Reviewer Update
ID: ********** 041085. I cannot answer any phonecalls during working hours.
Wonga's replyOfficial
06 May 2019, 14:08Hi Andre,
We're sorry to hear that your Easypay payment has not been allocated after you've settled your loan. This is certainly not the Wonga-way.
One of our specialists, Unathi, will contact you immediately so we can investigate this and resolve the issue.
Thank You
The Wonga Team
We're sorry to hear that your Easypay payment has not been allocated after you've settled your loan. This is certainly not the Wonga-way.
One of our specialists, Unathi, will contact you immediately so we can investigate this and resolve the issue.
Thank You
The Wonga Team
Best regards,
Wonga's reply06 May 2019, 14:08
Official
Hi Andre,
We're sorry to hear that your Easypay payment has not been allocated after you've settled your loan. This is certainly not the Wonga-way.
One of our specialists, Unathi, will contact you immediately so we can investigate this and resolve the issue.
Thank You
The Wonga Team
We're sorry to hear that your Easypay payment has not been allocated after you've settled your loan. This is certainly not the Wonga-way.
One of our specialists, Unathi, will contact you immediately so we can investigate this and resolve the issue.
Thank You
The Wonga Team
Best regards,
Wonga's replyOfficial
06 May 2019, 14:14Your complaint resolution is important to us.
Please provide us with a preferred call back time.
Please provide us with a preferred call back time.
Best regards,
Wonga's reply06 May 2019, 14:14
Official
Your complaint resolution is important to us.
Please provide us with a preferred call back time.
Please provide us with a preferred call back time.
Best regards,
AB
Andre B's updateReviewer Update
06 May 2019, 14:15You can contact me on **********
AB
Andre B's update06 May 2019, 14:15
Reviewer Update
You can contact me on **********
Wonga's replyOfficial
06 May 2019, 14:16Please send us your preferred call back number and time privately as Hello Peter does not reflect this to be viewed publicly.
Best regards,
Wonga's reply06 May 2019, 14:16
Official
Please send us your preferred call back number and time privately as Hello Peter does not reflect this to be viewed publicly.
Best regards,
AB
Andre B's updateReviewer Update
06 May 2019, 14:18You can contact me on ***
AB
Andre B's update06 May 2019, 14:18
Reviewer Update
You can contact me on ***
Wonga's replyOfficial
06 May 2019, 14:27Thank you. We will contact you via email as requested.
Best regards,
Wonga's reply06 May 2019, 14:27
Official
Thank you. We will contact you via email as requested.
Best regards,
Wonga's replyOfficial
07 May 2019, 09:25Hi Andre,
We contacted you, however, we were unable to get hold of you.
We can confirm that your Easypay payment has been allocated to your account and updated accordingly.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day.
Thank You
The Wonga Team
We contacted you, however, we were unable to get hold of you.
We can confirm that your Easypay payment has been allocated to your account and updated accordingly.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day.
Thank You
The Wonga Team
Best regards,
Wonga's reply07 May 2019, 09:25
Official
Hi Andre,
We contacted you, however, we were unable to get hold of you.
We can confirm that your Easypay payment has been allocated to your account and updated accordingly.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day.
Thank You
The Wonga Team
We contacted you, however, we were unable to get hold of you.
We can confirm that your Easypay payment has been allocated to your account and updated accordingly.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day.
Thank You
The Wonga Team
Best regards,