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Yolandi K

1 reviews | Active since Jun 2024

10 Jun 2024, 13:08

WONGA Loans - ABSOLUTELY TERRIBLE TERRIBLE SERVICE

This message is for Wonga loans. They are absolutely terrible answering their emails and there is NO LUCK of getting ANY assistance over the phone from them. I have paid up my loan and I have even emailed my proof of payment nearly 20 Times still my loan balance is accumulating INTREST every single day!!!! I want someone from WONGA to call me IMMEDIATELY on *** out my account with immediate effect or I will escalate this the ombudsman. I will spend all my time reporting this to someone who will make sure that you start doing your job. The fustration is unbelievable!!!

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Replies (4)
Wonga
Wonga's reply10 Jun 2024, 14:55
Official
Hi Yolandi, 
Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused. 

Please send us a private message confirming your name & surname and registered email address so we may assist further. 

Thanks, The Wonga Team 

Wonga
Wonga's reply10 Jun 2024, 15:26
Official
Hi Yolandi, 
Thank-you for confirming your details and patience while we reviewed your account. 

Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry. 

Thanks, 

The Wonga Team 

YK
Yolandi K's update10 Jun 2024, 15:43
Reviewer Update
Thank you very much for the assistance and for sorting this out for me , it was so terribly fustrating and not getting hold of you makes the situation worse. I hope you understand where customers come from when they resort to this platform, Hope you have a good afternoon further.
Wonga
Wonga's reply10 Jun 2024, 16:25
Official
Hi Yolandi,

Thank-you for your feedback. 

I am happy that we were able to resolve your enquiry and apologise for the inconvenience and unpleasant experience with our customer care team.
Thanks,The Wonga Team