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Lara R

1 reviews | Active since Mar 2021

28 Feb 2024, 10:40

Wonga Loans - Absolutely Shocking and Pathetic

Where do I start? The WORST service. No respect or value for their clients. Customer Care has not responded at all - service has become non-existent. The 25 February 2024 fell on a Sunday. My boss therefore released salaries on Monday 26th February - this is because the Sunday is not deemed a banking day. On Monday evening, when my salary reflected, Wonga Loans debit order went off of my banking account. This is correct and I didn't forsee any issues going forward. Yesterday (27 February 2024) I received an SM telling me that Wonga Loans had handed me over to Blake Associates!!! I took a screenshot of the SMS and emailed Wonga Loans - requesting urgent feedback. Not a single form of communication has been received. Today (28 February 2024) I received a phone call from Blake Associates - my payment agreement has not lapsed. My account payments are up to date. Wonga Loans has broken the agreement and now handed me over for NO REASON!!!! Be very careful of this company - service and customer care means nothing to them!

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Replies (4)
Wonga
Wonga's reply28 Feb 2024, 14:07
Official
Hi Lara,

Thank you for confirming your details.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Kindly be advised that your account has been withdrawn from the collection agency as it is now up to date. 

The handover was due to late payment as our initial collection attempt failed. 

Thanks,The Wonga Team.

LR
Lara R's update28 Feb 2024, 14:18
Reviewer Update
Good Afternoon - I am not interested in excuses. I have never defaulted on a payment. I take my agreements VERY seriously. When the 25th falls on a Sunday - many people receive their pay on the Monday and not on the Friday. This should be taken into consideration and furthermore not even a courtesy phone call was received from Wonga before handover. Either way - your customer service is pathetic and shot to hell. Unacceptable and you need to accept ownership of your failure
LR
Lara R's update28 Feb 2024, 14:20
Reviewer Update
There are many companies in South Africa that value clients (which is the correct way) - you need to decide where you will be once you lose enough clients. Which will happen in time - your reviews are crippling already.
Wonga
Wonga's reply28 Feb 2024, 15:10
Official
Hi Lara, 
We are really sorry to hear that you feel we have not lived up to your expectations. 

We set ourselves extremely high standards of service and we are disappointed that you are not happy with the service you have received. P 

lease be assured, your feedback has already been noted and we sincerely hope we can restore your faith in us without the need for formal process. 

Thanks, The Wonga Team