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Elaine D

1 reviews | Active since Oct 2022

14 Sept 2023, 10:27

Wonga loans

Good day.i just want to ask.i took out a loan from wonga.im under debt review now but still they deduct.ive phone them and they said there shows nothing on their system about debt review.but early during the month my dept review department send a message that they send a message to all the creditors.what can I do to get my money reversed

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Replies (15)
Wonga
Wonga's reply14 Sept 2023, 12:13
Official
 Hi Elaine 
 Thank-you for your feedback.
 We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
 
We have reviewed your account and can confirm that your debt counsellor has not sent us any documents confirming that you are currently under debt review.
Please ask them to urgently forward the documents to *** and we will gladly process the refund for you.                                                                                                                           
 
Thanks
The Wonga Team. 
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Elaine D's update27 Sept 2023, 10:24
Reviewer Update
Still no reversal of money.and all the documents was sent.
ED
Elaine D's update27 Sept 2023, 10:25
Reviewer Update
Now there's a lot of stories.
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Elaine D's update27 Sept 2023, 10:27
Reviewer Update
Hello Peter.can you assist me again please
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Elaine D's update27 Sept 2023, 10:27
Reviewer Update



Wonga
Wonga's reply27 Sept 2023, 12:22
Official
  Hi Elaine

 We would love to assist you with your refund request, however your debt counsellor still has not sent the necessary Debt Review documents to us.

We have reviewed your account and can confirm that your debt counsellor has not sent us any documents confirming that you are currently under debt review.
Please ask them to urgently forward the documents to *** and we will gladly process the refund for you.       

 
Thanks
The Wonga Team. 
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Elaine D's update27 Sept 2023, 12:25
Reviewer Update
All the forms was sent to you last week to your debtreview department.please check.ive even phoned to confirm.
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Elaine D's update27 Sept 2023, 12:27
Reviewer Update
Hi Hello peter.they tell a lie.ive phoned them to confirm and they said they received it even my new bank account.
Wonga
Wonga's reply27 Sept 2023, 12:33
Official
  Hi Elaine
 Thank-you for your feedback.

We understand that the debt review process can be frustrating.
 
We have reviewed your account and can confirm that your debt counsellor has not sent us any documents confirming that you are currently under debt review.

Please ask them to urgently double check if the documents were sent to *** or alternatively they must contact us on ***so we can resolve this matter with them and process the refund as soon as possible.
The sooner we get the needed documents, the sooner we can process the refund. .                                                                                                                           
 
Thanks
The Wonga Team. 
 
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Elaine D's update27 Sept 2023, 12:37
Reviewer Update
The people of wonga loans ask for the form 17.1 and 17.2.that was sent.so how is it possible that there's no proof.ive phoned myself to confirm
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Elaine D's update27 Sept 2023, 12:42
Reviewer Update
The form 17.1and 17.2 was sent in the 18th of September.please check and my new bank account the day after
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Elaine D's update27 Sept 2023, 12:50
Reviewer Update
I've phoned on the 18th and the 19th of september.i think the last lady's name was Gladys.previously I've spoken to a miss Makolo
Wonga
Wonga's reply27 Sept 2023, 12:51
Official
  Hi Elaine
 Thank-you for your message.

To help you resolve the query quicker we will try to contact your debt counsellor and revert back to you with feedback soon. 

Please understand that if you are under debt review then you no longer have authority on the account as you Debt counsellor has power of authority and must be the one to contact us regarding the account. 

 Thanks
The Wonga Team. 
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Elaine D's update27 Sept 2023, 13:06
Reviewer Update
I hope they will do that.
Wonga
Wonga's reply27 Sept 2023, 16:09
Official
  Hi Elaine
 Thank-you for your patience while we were working to resolve your query.

We have made contact with your debt counsellor and have refunded the amount that was collected back into your bank account. 
Please allow 24 to 48 working hours for the funds to reflect into your account as reflection times differ from bank to bank.
 
Thanks
The Wonga Team.