Wonga Loans

Item: Wonga
Rating: 1
Author: Neel M

I am shocked at the accounts team at Wonga Loans.

On the 26/10/24 I went to their website and paid in full the settlement amount using their link.

Till today it still reflects I have an outstanding balance.

When I called their call centre they asked for my bank statement which I did send with the payment and the reference that was generated by their own website only to be told they can’t find the payment.

If this is not rectified immediately they can rest assured I will make this a legal matter and sue them for any drop in my credit score

Helpful (0)

Replies (3)

Wonga's replyOfficial

30 Oct 2024, 00:02

Hi Neel

Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.

Thank you for sending your proof of payment through to us.
We will investigate allocate your payment to your account.
We are sorry that it took longer than expected, but our team will look into your payment and resolve it shortly

Kind Regards, The Wonga Team

Wonga's reply30 Oct 2024, 00:02

Official

Neel M's updateReviewer Update

30 Oct 2024, 07:21

I have just been on my profile on your website and the issue has still not been resolved. I am giving it until this afternoon to have it resolved before I take it up further legally

Neel M's update30 Oct 2024, 07:21

Reviewer Update

I have just been on my profile on your website and the issue has still not been resolved. I am giving it until this afternoon to have it resolved before I take it up further legally

Wonga's replyOfficial

31 Oct 2024, 08:51

Hi Neel

Thank-you for your patience while we investigated your payment allocation.

We can confirm that your previous loan is settled, and you have app**** for new loan with Wonga

We hope to be of service again

Kind regards,
The Wonga Team

Wonga's reply31 Oct 2024, 08:51

Official