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Rynhaldt P

1 reviews | Active since Aug 2013

05 Jun 2024, 15:44

WONGA JUST ANOTHER USELESS COMPANY

Wonga seems no one is available to answer a call,might be better that you close your doors.

Call the company and all one get is bla bla bla bla bla and nothing solid in order to get things sorted.

Best bet is apppy for a loan and don't pay no one in the company to call and say pay you are overdue

0
Replies (10)
Wonga
Wonga's reply05 Jun 2024, 16:51
Official
Hi Rynhaldt,

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team

Best regards,

RP
Rynhaldt P's update05 Jun 2024, 18:49
Reviewer Update
Simple stop talkiing bs and stop drinking tea from.the moment you walk into the office ans start doing your work and start taking calls
RP
Rynhaldt P's update05 Jun 2024, 18:50
Reviewer Update
If I had the company will get rid of 3/4 of you maybe the rest will start doing a proper customer service
RP
Rynhaldt P's update06 Jun 2024, 09:38
Reviewer Update
So Wonga you still did not update my payment profile on your system after I did send you a bank statement clearly indicatibg the payment on 01/06/2024.


RP
Rynhaldt P's update06 Jun 2024, 09:39
Reviewer Update
Try and call your company and see if anyone answer a call .... lights might be on but no one available
Wonga
Wonga's reply06 Jun 2024, 10:00
Official
Hi Rynhaldt,

Thank-you for your feedback. 

Please note that your proof of payment document was received on 05/06/2024 and has been escalated to our finance team to assist further in locating and allocating your payment.

We will provide feedback via your registered email address once we have successfully located your payment.

Thanks,The Wonga Team

Best regards,

RP
Rynhaldt P's update06 Jun 2024, 14:51
Reviewer Update
Made another payment after I did pay on the first of June on your website via your reccommended OZZW payment system and you said you did not receive the transfer proof of payment send to you withball relevant payment info

simple uodate your system so my balance can be zero.
RP
Rynhaldt P's update07 Jun 2024, 07:31
Reviewer Update
So what so called 'reason' do you have of not updating my balance?

Or must you after I did do an immidiate erf payment and send you the proof of payment again go and 'look' for the funds to allocate it like you said when I did the Ozz payment the first time around from your website.

Yes now I have done 2 settlement payments to your company but still you refuse to update my balance.
RP
Rynhaldt P's update07 Jun 2024, 07:33
Reviewer Update
Wonga I've notice you now provide funeral cover,wonder what waffel you tell clients that did take you cover from you and wants to claim.

No one in their right minds must take out funeral cover from you you will have 'reasons' upon 'reasons'' to void the clients valid claim
Wonga
Wonga's reply07 Jun 2024, 11:48
Official
Hi Rynhaldt,

Kindly be informed that our finance and payments team is investigating your enquiry and feedback will be provided to you via your registered email address.
Thanks,The Wonga Team

Best regards,