DE
Deon E
1 reviews | Active since May 2021
21 May 2021, 09:41
wonga is unprofessional and clueless
USELESS USELESS USELESS!!! I settled my loan almost a month ago and after 5 phone calls to customer service spanding over 3 weeks the matter is STILL not resolved, i STILL owe them money even though i have sent them proof of payment 4 times and theY promised the matter will be resolved in 72 hours. its 3 and a half weeks LATER AND THE CUSTOMER SUPPORT GIVES ME ATTITUDE. when caal gets disconnected there in NO reference of a previous conversation. ITS USELESS And TOTALLU unacceptable. best of all the interest gets more and more every day
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Wonga's replyOfficial
21 May 2021, 10:15Hi Deon,
We humbly apologize for any inconvenience caused.
We can confirm that this matter has been escalated
to our finance team to have the payment manually allocated.
We have marked your request as urgent and can assure you
that it will be actioned as soon as possible.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that this matter has been escalated
to our finance team to have the payment manually allocated.
We have marked your request as urgent and can assure you
that it will be actioned as soon as possible.
Thank you for your patience.
The Wonga Team.
Wonga's reply21 May 2021, 10:15
Official
Hi Deon,
We humbly apologize for any inconvenience caused.
We can confirm that this matter has been escalated
to our finance team to have the payment manually allocated.
We have marked your request as urgent and can assure you
that it will be actioned as soon as possible.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that this matter has been escalated
to our finance team to have the payment manually allocated.
We have marked your request as urgent and can assure you
that it will be actioned as soon as possible.
Thank you for your patience.
The Wonga Team.