SN
Sello N
1 reviews | Active since Dec 2018
28 Aug 2020, 05:20
Wonga is the worst
This is my second complaint in 8 days, and I shall keep them coming until all is sorted and hopefully someone will eventually show competence with their job. On the 20th I complained and asked for both my accounts to be closed as I have settled them last month the 27th and ITC to be updated. I was told it's sorted and ITC will be updated in 7 days, what is strange is the one account was updated the following day and the other account 8 days later is still not updated according to my transunion credit report... This level of incompetence is such a bore and irritating.
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Replies (2)
Wonga's replyOfficial
28 Aug 2020, 09:44Hi Sello,
We humbly apologize for any inconvenience caused.
We can assure you that both accounts was sent to all credit bureaus to have
your ITC profile updated.
The credit bureaus has their own turn around time for updates
and can take up to 30 days to update your details depending on their
volumes. We have re-sent the request as a matter of urgency but
cannot guarantee it will be updated in 24 hours.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can assure you that both accounts was sent to all credit bureaus to have
your ITC profile updated.
The credit bureaus has their own turn around time for updates
and can take up to 30 days to update your details depending on their
volumes. We have re-sent the request as a matter of urgency but
cannot guarantee it will be updated in 24 hours.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply28 Aug 2020, 09:44
Official
Hi Sello,
We humbly apologize for any inconvenience caused.
We can assure you that both accounts was sent to all credit bureaus to have
your ITC profile updated.
The credit bureaus has their own turn around time for updates
and can take up to 30 days to update your details depending on their
volumes. We have re-sent the request as a matter of urgency but
cannot guarantee it will be updated in 24 hours.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can assure you that both accounts was sent to all credit bureaus to have
your ITC profile updated.
The credit bureaus has their own turn around time for updates
and can take up to 30 days to update your details depending on their
volumes. We have re-sent the request as a matter of urgency but
cannot guarantee it will be updated in 24 hours.
Thank you for your patience.
The Wonga Team.
Best regards,
SN
Sello N's updateReviewer Update
28 Aug 2020, 10:44Please confirm the account numbers of both accounts that you talking about. I'm really tired of this now.
SN
Sello N's update28 Aug 2020, 10:44
Reviewer Update
Please confirm the account numbers of both accounts that you talking about. I'm really tired of this now.