PH
Phakama H

1 reviews | Active since Aug 2021

11 Aug 2021, 10:47

WONGA is so unprofessional

Wonga is ruining my credit score, he sold my account twice to debt collection company and never updated the other dept collection company. They sent me a paid up letter in January and only now Nimble has listed me with the bearues for being in arrears with my Wonga account and it has affected me badly because I am in a process of buying a house now nimble comes back showing on my credit profile as being in arrears. It's a mess because they received the payment from Shabbir and Shaik why am I being punished for something I already paid? When phoning them they always looking into it and their customer service consultants are always so blonde, either you hold on for more than 30 minutes all to find out the matter can't be resolved because of some stupid reasons.

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Replies (3)
Wonga
Wonga's reply11 Aug 2021, 11:16
Official
Hi  Phakama, 

We humbly apologize for any inconvenience caused.

We have investigated what transpired on your Wonga account and can confirm that 

your account was handed over to Norman Bissett and Associates in error.

You received a settlement discount and it was not updated on the system.

Our Collections Team has confirmed that your account has now been updated and 

you will receive no more correspondence from Norman Bissett and Associates.

Your ITC profile will be updated and the turn around time for all updates is 5-30 days.

The Paid up letter that was emailed to you is valid as your Wonga loan has been settled.

Thank you for your patience.

The Wonga Team. 


PH
Phakama H's update11 Aug 2021, 15:42
Reviewer Update
I will respo d to this after 7 days.
Wonga
Wonga's reply11 Aug 2021, 16:51
Official
Hi Phakama,

Thank you for your response.

We hope you have a wonderful day further.

The Wonga Team.