RL
Reatlegile L
1 reviews | Active since May 2021
04 May 2021, 07:15
Wonga is slow to assist clients
I paid off my loan on 29 April 2021 but my profile has still not updated. The Ozow payment option does not have an option to send proof of payment or change the reference number to your ID number but every time you call them they keep telling you you should have done this and payment will reflect in 48hrs. This shows that the people working in their call center don't know anything and they reading from a script. I have sent through my bank statement to show i did make payment but still no response. USELESS!!!
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
04 May 2021, 08:30Hi Reatlegile,
We humbly apologize for any inconvenience caused.
Upon investigation we can confirm that we have attached your
proof of payment to your Wonga account.
We have escalated your account to our Finance team
to manually allocate your payment of R3867.57.
We have marked the request as urgent and it will
be actioned accordingly.
Once your payment has been allocated, will we email you a
paid up letter and escalate your account to all credit
bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Upon investigation we can confirm that we have attached your
proof of payment to your Wonga account.
We have escalated your account to our Finance team
to manually allocate your payment of R3867.57.
We have marked the request as urgent and it will
be actioned accordingly.
Once your payment has been allocated, will we email you a
paid up letter and escalate your account to all credit
bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply04 May 2021, 08:30
Official
Hi Reatlegile,
We humbly apologize for any inconvenience caused.
Upon investigation we can confirm that we have attached your
proof of payment to your Wonga account.
We have escalated your account to our Finance team
to manually allocate your payment of R3867.57.
We have marked the request as urgent and it will
be actioned accordingly.
Once your payment has been allocated, will we email you a
paid up letter and escalate your account to all credit
bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Upon investigation we can confirm that we have attached your
proof of payment to your Wonga account.
We have escalated your account to our Finance team
to manually allocate your payment of R3867.57.
We have marked the request as urgent and it will
be actioned accordingly.
Once your payment has been allocated, will we email you a
paid up letter and escalate your account to all credit
bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
RL
Reatlegile L's updateReviewer Update
04 May 2021, 10:13I contacted your call center and they tell me the matter is only being escalated now to the finance department which will take 3 days to complete the matter but you telling it has already been escalated so now I don't even know if this is being dealt with. Seem the right hand does not know what the left is doing
RL
Reatlegile L's update04 May 2021, 10:13
Reviewer Update
I contacted your call center and they tell me the matter is only being escalated now to the finance department which will take 3 days to complete the matter but you telling it has already been escalated so now I don't even know if this is being dealt with. Seem the right hand does not know what the left is doing
Wonga's replyOfficial
04 Jun 2021, 10:35Hi Reatlegile,
We have reviewed your account and can confirm that our investigation has been concluded.
If you feel that your query has been resolved, please feel free to re-rate the service you
received.
Kind Regards
The Wonga Team.
We have reviewed your account and can confirm that our investigation has been concluded.
If you feel that your query has been resolved, please feel free to re-rate the service you
received.
Kind Regards
The Wonga Team.
Wonga's reply04 Jun 2021, 10:35
Official
Hi Reatlegile,
We have reviewed your account and can confirm that our investigation has been concluded.
If you feel that your query has been resolved, please feel free to re-rate the service you
received.
Kind Regards
The Wonga Team.
We have reviewed your account and can confirm that our investigation has been concluded.
If you feel that your query has been resolved, please feel free to re-rate the service you
received.
Kind Regards
The Wonga Team.