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Melusi M

1 reviews | Active since Apr 2019

05 Mar 2025, 07:52

Wonga is robbing me and ill bet im not the only one

I took a loan with them last year sept and last poayment was meant to be last month but they have been debiting every month and still going if i ask for a statement they tell me that my account was handend over but i made arrangement for that one instalment not debited they are ripping me off

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Replies (4)
Wonga
Wonga's reply05 Mar 2025, 08:47
Official
Hi Melusi, 
 
Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please bear with us while we investigate, we will be in touch to provide feedback shortly.

Thanks,
The Wonga Team 
Wonga
Wonga's reply05 Mar 2025, 12:25
Official
Thank-you for your patience while we investigated. 

We have processed a refund of R510.00 back into your bank account. Please allow a period of 24-48 hour for the funds to reflect on your side.

We have also app**** your discounted settlement and can confirm that your Wonga loan is now settled in full. 
Your paid-up letter will be available online under 'Loan Documents in the next 24hours.

Thanks,
The Wonga Team 
MM
Melusi M's update05 Mar 2025, 12:40
Reviewer Update
I still believe that refund is way less than what was debited from my account , i have been asking for a statement from you guys and yalll debit me three times in a month sometimes so id love to receive a statement from you guys in the meantime im going to go to my bank and get a statement.
Wonga
Wonga's reply06 Mar 2025, 11:23
Official
Hi Melusi, 
 
Your detailed loan statement is available online under 'Loan Documents'
Please download a copy there 

We hope we have helped to resolve your query. 

Thanks,
The Wonga Team