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JG
Janine G

1 reviews | Active since May 2024

15 May 2024, 08:09

Wonga is refusing to remove debt from Credit bereau

I have settled this loan months ago, but they have not updated my credit profile at the credit bureau, it still reflects as active with a balance owing and this is affecting me negatively. When you call the customer service number, they answer but nobody speaks. Eventually I managed to speak to someone and was advised to send my credit report to the customer service email and they never reply to emails anyway. I want this removed and updated immediately!

0
Replies (4)
Wonga
Wonga's reply15 May 2024, 10:34
Official
Hi Janine,

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your ID number and registered email address so we may assist further.

Thanks,
The Wonga Team

Wonga
Wonga's reply15 May 2024, 11:48
Official
Hi Janine,

Thank-you for confirming your details and patience while we reviewed your account.

Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.

Thanks,
The Wonga Team

JG
Janine G's update15 May 2024, 12:01
Reviewer Update
Please tell them to see my response, I have issued them with the required proof from EXPERIAN and not CLEARSCORE !!! They have requested I send through proof its not updated, I have called them and the consulted CONFIRMED my account shows as active on their system so clearly it was not CLOSED so how could credit bureau be updated! I want this removed and resolved as i have settled this account MONTHS ago
Wonga
Wonga's reply15 May 2024, 14:07
Official
Hi Janine,

We are sorry to learn that you are not happy with our response.

Please refer to our new response sent to your registered email address.

 Thanks,
The Wonga Team