VR
Victoria R

1 reviews | Active since May 2019

17 Dec 2022, 19:32

Wonga is **** poor service

Wonga loan Servie is beyond ****. Debit order was not on the 14th, yet the moment salary got paid in the 15th. Now i understand it takes 2 or 3 working days to resurt.

After the saw the total with the debit order i main the remaining in ( over 300 ) and sent of payment.

I get the dam ***** from them to have attorneys to phone me because my payment was late. When the account was paid a date late the debit order ( please note the their message sent out says they will collect in 3 days time ) and the noney was debited and removed off my total and i remainn the full amount that day.

I emailed, no rrsponse. I phome business movie" we open open 8 on a satuday ) i phoned over 10 times after 8 and no damn person answered phone.

You want to put the attorneys on my case so so but nothing is wrong.

This company is full of ****!!! This is is a customar that wont EVr your service.

0
Replies (1)
Wonga
Wonga's reply19 Dec 2022, 15:35
Official
Hi Victoria, 

We're so sorry for the inconvenience caused.

We have reviewed what has transpired on your account and can confirm that both payments

that were made on the 15th has been allocated and your account has been updated. 

We can confirm that it takes up to 24 hours for a debit order to be allocated and up to 3 working days

for a manual payment to be allocated, 

during that time your account has been handed over and once the first payment has been allocated

the account automatically came back to Wonga.

We're so sorry for the experience that you had 

and we hope to resort the faith you had in Wonga.

Kind regards,

The Wonga Team. 

Best regards,