MP
Mo P
1 reviews | Active since Feb 2023
14 Aug 2023, 15:22
WONGA IS MESSED UP
I took a loan out with Wonga a few months ago and paid it off . I then took another one and some family problems happened and I was not able to pay . I emailed this Blake associates and Wonga setting up a payment plan in which I will be able to pay off , guest what they never responded to my emails and this Blake associates keep harrasing they deducted a full R2000 even though I emailed a payment plan and then a day later they wanted to deduct again ignoring my request for a payment plan it went so far that I had to change my banking details so that I could pay my rent and medical bills before the deduct . What a ****ing disgrace of a company
Helpful (0)
Replies (12)0
Replies (12)
Wonga's replyOfficial
15 Aug 2023, 08:15Good day,
We sincerely apologize for the inconvenience caused.
Please provide us with your full names and registered email address
so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please provide us with your full names and registered email address
so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply15 Aug 2023, 08:15
Official
Good day,
We sincerely apologize for the inconvenience caused.
Please provide us with your full names and registered email address
so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please provide us with your full names and registered email address
so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
Best regards,
MP
Mo P's updateReviewer Update
15 Aug 2023, 12:44My name is Muneebah Paulse
Email address is ***
I need to get this sorted please , I am going through stuff to get my life on track again and I am not saying I wont pay but I need an arrangement to be made
I will foward the email I sent to get the payment plan
Email address is ***
I need to get this sorted please , I am going through stuff to get my life on track again and I am not saying I wont pay but I need an arrangement to be made
I will foward the email I sent to get the payment plan
MP
Mo P's update15 Aug 2023, 12:44
Reviewer Update
My name is Muneebah Paulse
Email address is ***
I need to get this sorted please , I am going through stuff to get my life on track again and I am not saying I wont pay but I need an arrangement to be made
I will foward the email I sent to get the payment plan
Email address is ***
I need to get this sorted please , I am going through stuff to get my life on track again and I am not saying I wont pay but I need an arrangement to be made
I will foward the email I sent to get the payment plan
Wonga's replyOfficial
15 Aug 2023, 16:22Hi Muneebah,
We can confirm that we have tried contacting you with regards to your payment arrangements.
Please provide us with the best possible time and contact number
in order to assist you as soon as possible.
Thank you for your patience.
The Wonga Team.
We can confirm that we have tried contacting you with regards to your payment arrangements.
Please provide us with the best possible time and contact number
in order to assist you as soon as possible.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply15 Aug 2023, 16:22
Official
Hi Muneebah,
We can confirm that we have tried contacting you with regards to your payment arrangements.
Please provide us with the best possible time and contact number
in order to assist you as soon as possible.
Thank you for your patience.
The Wonga Team.
We can confirm that we have tried contacting you with regards to your payment arrangements.
Please provide us with the best possible time and contact number
in order to assist you as soon as possible.
Thank you for your patience.
The Wonga Team.
Best regards,
MP
Mo P's updateReviewer Update
15 Aug 2023, 16:33Good day Wonga
I have previously stated its difficult to get me on the phone
I have a very high demand jobs and phones are not allowed on the floor
I rarely get off days as I am in management and have to be available most time
I was available Saturday and one of the rudest people called and did not want to understand anything she just kept trying to force her opinion on me I eventually dropped the call
I will probably be available only after month end when I am off unless you want to call me at 11pm at night when I get home
I am available on email if you really want to communicate
I have previously stated its difficult to get me on the phone
I have a very high demand jobs and phones are not allowed on the floor
I rarely get off days as I am in management and have to be available most time
I was available Saturday and one of the rudest people called and did not want to understand anything she just kept trying to force her opinion on me I eventually dropped the call
I will probably be available only after month end when I am off unless you want to call me at 11pm at night when I get home
I am available on email if you really want to communicate
MP
Mo P's update15 Aug 2023, 16:33
Reviewer Update
Good day Wonga
I have previously stated its difficult to get me on the phone
I have a very high demand jobs and phones are not allowed on the floor
I rarely get off days as I am in management and have to be available most time
I was available Saturday and one of the rudest people called and did not want to understand anything she just kept trying to force her opinion on me I eventually dropped the call
I will probably be available only after month end when I am off unless you want to call me at 11pm at night when I get home
I am available on email if you really want to communicate
I have previously stated its difficult to get me on the phone
I have a very high demand jobs and phones are not allowed on the floor
I rarely get off days as I am in management and have to be available most time
I was available Saturday and one of the rudest people called and did not want to understand anything she just kept trying to force her opinion on me I eventually dropped the call
I will probably be available only after month end when I am off unless you want to call me at 11pm at night when I get home
I am available on email if you really want to communicate
Wonga's replyOfficial
16 Aug 2023, 07:31Hi Muneebah,
Thank you for your response.
We will further liaise with you via our email platform in order
to assist with you query as soon as possible.
Once again, we humbly apologize for the service you've received and
we hope to restore the faith you had in Wonga.
Kind regards.
The Wonga Team.
Thank you for your response.
We will further liaise with you via our email platform in order
to assist with you query as soon as possible.
Once again, we humbly apologize for the service you've received and
we hope to restore the faith you had in Wonga.
Kind regards.
The Wonga Team.
Best regards,
Wonga's reply16 Aug 2023, 07:31
Official
Hi Muneebah,
Thank you for your response.
We will further liaise with you via our email platform in order
to assist with you query as soon as possible.
Once again, we humbly apologize for the service you've received and
we hope to restore the faith you had in Wonga.
Kind regards.
The Wonga Team.
Thank you for your response.
We will further liaise with you via our email platform in order
to assist with you query as soon as possible.
Once again, we humbly apologize for the service you've received and
we hope to restore the faith you had in Wonga.
Kind regards.
The Wonga Team.
Best regards,
MP
Mo P's updateReviewer Update
16 Aug 2023, 11:19Good day
Thank you for your assistance
I have gotten a reply from your Customer Care telling me I need to speak to Black Associates they do not reply to my emails
Thank you for your assistance
I have gotten a reply from your Customer Care telling me I need to speak to Black Associates they do not reply to my emails
MP
Mo P's update16 Aug 2023, 11:19
Reviewer Update
Good day
Thank you for your assistance
I have gotten a reply from your Customer Care telling me I need to speak to Black Associates they do not reply to my emails
Thank you for your assistance
I have gotten a reply from your Customer Care telling me I need to speak to Black Associates they do not reply to my emails
Wonga's replyOfficial
16 Aug 2023, 11:26Hi Muneebah,
We can confirm that our customer care team will further liaise with you
via our email platform.
Kind regards,
The Wonga Team.
We can confirm that our customer care team will further liaise with you
via our email platform.
Kind regards,
The Wonga Team.
Best regards,
Wonga's reply16 Aug 2023, 11:26
Official
Hi Muneebah,
We can confirm that our customer care team will further liaise with you
via our email platform.
Kind regards,
The Wonga Team.
We can confirm that our customer care team will further liaise with you
via our email platform.
Kind regards,
The Wonga Team.
Best regards,
MP
Mo P's updateReviewer Update
16 Aug 2023, 12:29Ok thank you
MP
Mo P's update16 Aug 2023, 12:29
Reviewer Update
Ok thank you
Wonga's replyOfficial
16 Aug 2023, 14:16Hi Muneebah,
Thank you for contacting Wonga.
We are thrilled that we could be of service.
Have a great day further.
The Wonga Team.
Thank you for contacting Wonga.
We are thrilled that we could be of service.
Have a great day further.
The Wonga Team.
Best regards,
Wonga's reply16 Aug 2023, 14:16
Official
Hi Muneebah,
Thank you for contacting Wonga.
We are thrilled that we could be of service.
Have a great day further.
The Wonga Team.
Thank you for contacting Wonga.
We are thrilled that we could be of service.
Have a great day further.
The Wonga Team.
Best regards,
MP
Mo P's updateReviewer Update
17 Aug 2023, 09:04Good day Wonga Team
I am so confused by the responses I am getting from your team
One moment I am being told by you here that Customer Care will contact me , when I do make contact I am being told that I need to speak to Blake associates which is affiliated with Wonga . I then email them and get no response
This back and forth is really not working , could someone please assist me with making the payment plan
I am so confused by the responses I am getting from your team
One moment I am being told by you here that Customer Care will contact me , when I do make contact I am being told that I need to speak to Blake associates which is affiliated with Wonga . I then email them and get no response
This back and forth is really not working , could someone please assist me with making the payment plan
MP
Mo P's update17 Aug 2023, 09:04
Reviewer Update
Good day Wonga Team
I am so confused by the responses I am getting from your team
One moment I am being told by you here that Customer Care will contact me , when I do make contact I am being told that I need to speak to Blake associates which is affiliated with Wonga . I then email them and get no response
This back and forth is really not working , could someone please assist me with making the payment plan
I am so confused by the responses I am getting from your team
One moment I am being told by you here that Customer Care will contact me , when I do make contact I am being told that I need to speak to Blake associates which is affiliated with Wonga . I then email them and get no response
This back and forth is really not working , could someone please assist me with making the payment plan
MP
Mo P's updateReviewer Update
17 Aug 2023, 10:47That is all I need I really want to get you guys sorted and I would like to set up the payment plan so that I don't fall further into arrears
MP
Mo P's update17 Aug 2023, 10:47
Reviewer Update
That is all I need I really want to get you guys sorted and I would like to set up the payment plan so that I don't fall further into arrears
Wonga's replyOfficial
17 Aug 2023, 16:09Good day,
We can confirm that our customer care team will further liaise with you via our email platform.
Please kindly respond to our email for further assistance that best suits you.
Kind regards,
The Wonga Team.
We can confirm that our customer care team will further liaise with you via our email platform.
Please kindly respond to our email for further assistance that best suits you.
Kind regards,
The Wonga Team.
Best regards,
Wonga's reply17 Aug 2023, 16:09
Official
Good day,
We can confirm that our customer care team will further liaise with you via our email platform.
Please kindly respond to our email for further assistance that best suits you.
Kind regards,
The Wonga Team.
We can confirm that our customer care team will further liaise with you via our email platform.
Please kindly respond to our email for further assistance that best suits you.
Kind regards,
The Wonga Team.
Best regards,