AG
Afikile G
1 reviews | Active since Feb 2022
16 Feb 2022, 16:51
Wonga is frustrating
The are giving me the run around when it comes to refunding me my money. The made a double deduction from my account and I have been calling them for weeks. Once I get hold of someone from customer service they say I must send proof of the deduction via email although they can see that the has been a double deduction. When I do send email and email I get an automatic reply and nothing is ever done. I do not recommend Wonga not now not ever again. It is very frustrating.
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
17 Feb 2022, 07:49HI Afikile,
We humbly apologize for any inconvenience caused.
Kindly confirm the correct ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly confirm the correct ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply17 Feb 2022, 07:49
Official
HI Afikile,
We humbly apologize for any inconvenience caused.
Kindly confirm the correct ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly confirm the correct ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
Best regards,
AG
Afikile G's updateReviewer Update
17 Feb 2022, 08:05***
AG
Afikile G's update17 Feb 2022, 08:05
Reviewer Update
***
Wonga's replyOfficial
17 Feb 2022, 14:03Hi Afikile,
We humbly apologize for any inconvenience caused.
We can confirm that we have attached your proof of payment
to your Wonga account and our finance team has processed
an urgent refund.
The funds should clear in your bank account in the next
24-48 working hours.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we have attached your proof of payment
to your Wonga account and our finance team has processed
an urgent refund.
The funds should clear in your bank account in the next
24-48 working hours.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply17 Feb 2022, 14:03
Official
Hi Afikile,
We humbly apologize for any inconvenience caused.
We can confirm that we have attached your proof of payment
to your Wonga account and our finance team has processed
an urgent refund.
The funds should clear in your bank account in the next
24-48 working hours.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we have attached your proof of payment
to your Wonga account and our finance team has processed
an urgent refund.
The funds should clear in your bank account in the next
24-48 working hours.
Thank you for your patience.
The Wonga Team.
Best regards,
AG
Afikile G's updateReviewer Update
22 Feb 2022, 10:08I have been waiting for the money to come into my account, see how ************* you are when it comes to paying money back.
AG
Afikile G's update22 Feb 2022, 10:08
Reviewer Update
I have been waiting for the money to come into my account, see how ************* you are when it comes to paying money back.
Wonga's replyOfficial
22 Feb 2022, 16:14Hi Afikile,
We do apologize for the delay.
It has been escalated to head office, we still awaiting feedback.
Thank you for your patience.
The Wonga Team.
We do apologize for the delay.
It has been escalated to head office, we still awaiting feedback.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply22 Feb 2022, 16:14
Official
Hi Afikile,
We do apologize for the delay.
It has been escalated to head office, we still awaiting feedback.
Thank you for your patience.
The Wonga Team.
We do apologize for the delay.
It has been escalated to head office, we still awaiting feedback.
Thank you for your patience.
The Wonga Team.
Best regards,