NN
Naledi N
1 reviews | Active since Apr 2021
12 Apr 2023, 15:54
WONGA IS A **** THEN MAKE IT YOUR ISSUE
IVE BEEN MAKING CALLS WITH NO SUCCESS !! I’ve been calling from beginning of April wanting to understand why my account is arrears. Today a consultant said the money wasn’t deducted for my first instalment in Dec and now it’s my fault, and not the system. This resulted in Wonga handing me over to their external collection consultants. I had an altercation with a consultant today and advised she was calling her manager to escalate but I held on forever till I hung up. This can’t be the same treatment I keep getting to understand why Wonga FAILED to collect money in Dec. Now it’s my issue, no one is assisting and I keep calling. Everyone is slow to resolve this meanwhile my profile is busy saying I’m in arrears. Can this be sorted out? It’s frustrating on my end. I sent bank statements, everything BUT still NOTHING. It’s the second time I’m asking for this issue to be solved on this platform. Can someone call me to let me know of developments since the consultant decided to go away claiming to call the manager? ITS FRUSTRATING THIS KIND OF SERVICE
Helpful (0)
Replies (15)0
Replies (15)
Wonga's replyOfficial
13 Apr 2023, 07:55Hi Naledi,
We sincerely apologize for the inconvenience caused.
We can confirm that we will contact you within the next hour,
in the interim we have escalated your account to our collections manager.
We will confirm further details once we have contacted you.
Kind regards,
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that we will contact you within the next hour,
in the interim we have escalated your account to our collections manager.
We will confirm further details once we have contacted you.
Kind regards,
The Wonga Team.
Wonga's reply13 Apr 2023, 07:55
Official
Hi Naledi,
We sincerely apologize for the inconvenience caused.
We can confirm that we will contact you within the next hour,
in the interim we have escalated your account to our collections manager.
We will confirm further details once we have contacted you.
Kind regards,
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that we will contact you within the next hour,
in the interim we have escalated your account to our collections manager.
We will confirm further details once we have contacted you.
Kind regards,
The Wonga Team.
NN
Naledi N's updateReviewer Update
14 Apr 2023, 14:06Hi there WONGA,
I’m getting sms’s that I have NOT paid my account and I’m in arrears. I received a call yesterday that this matter has been escalated to understand why WONGA didn’t take the payment on the 25th of Dec. If this is NOT resolved, my credit score will be in tatters. I was promised a call today for feedback but I haven’t received any call. What’s the update on this issue? When I don’t pay, you’re quick to take me to your external debt collectors but when it’s time to investigate YOUR CARELESSNESS you are dilly dallying. Why? Can someone explain and get back to me on this? It’s urgent now and I can’t keep waiting any longer.
I’m getting sms’s that I have NOT paid my account and I’m in arrears. I received a call yesterday that this matter has been escalated to understand why WONGA didn’t take the payment on the 25th of Dec. If this is NOT resolved, my credit score will be in tatters. I was promised a call today for feedback but I haven’t received any call. What’s the update on this issue? When I don’t pay, you’re quick to take me to your external debt collectors but when it’s time to investigate YOUR CARELESSNESS you are dilly dallying. Why? Can someone explain and get back to me on this? It’s urgent now and I can’t keep waiting any longer.
NN
Naledi N's update14 Apr 2023, 14:06
Reviewer Update
Hi there WONGA,
I’m getting sms’s that I have NOT paid my account and I’m in arrears. I received a call yesterday that this matter has been escalated to understand why WONGA didn’t take the payment on the 25th of Dec. If this is NOT resolved, my credit score will be in tatters. I was promised a call today for feedback but I haven’t received any call. What’s the update on this issue? When I don’t pay, you’re quick to take me to your external debt collectors but when it’s time to investigate YOUR CARELESSNESS you are dilly dallying. Why? Can someone explain and get back to me on this? It’s urgent now and I can’t keep waiting any longer.
I’m getting sms’s that I have NOT paid my account and I’m in arrears. I received a call yesterday that this matter has been escalated to understand why WONGA didn’t take the payment on the 25th of Dec. If this is NOT resolved, my credit score will be in tatters. I was promised a call today for feedback but I haven’t received any call. What’s the update on this issue? When I don’t pay, you’re quick to take me to your external debt collectors but when it’s time to investigate YOUR CARELESSNESS you are dilly dallying. Why? Can someone explain and get back to me on this? It’s urgent now and I can’t keep waiting any longer.
Wonga's replyOfficial
14 Apr 2023, 15:44Hi Naledi,
We have tried contacting you during the course of the day but unfortunately you were unavailable.
We have reviewed what has transpired on your account and can confirm that
the debit order was not debited for the month of December.
The next installment will be collected on the 2023-04-24 for the last amount due
and should there be a balance remaining, we will escalate it to our finance team to have it written-off.
The account has been placed on hold and we have escalated your account to
all credit bureaus to have your ITC updated.
Once again, we sincerely apologize for the inconvenience.
Thank you for your patience.
The Wonga Team.
We have tried contacting you during the course of the day but unfortunately you were unavailable.
We have reviewed what has transpired on your account and can confirm that
the debit order was not debited for the month of December.
The next installment will be collected on the 2023-04-24 for the last amount due
and should there be a balance remaining, we will escalate it to our finance team to have it written-off.
The account has been placed on hold and we have escalated your account to
all credit bureaus to have your ITC updated.
Once again, we sincerely apologize for the inconvenience.
Thank you for your patience.
The Wonga Team.
Wonga's reply14 Apr 2023, 15:44
Official
Hi Naledi,
We have tried contacting you during the course of the day but unfortunately you were unavailable.
We have reviewed what has transpired on your account and can confirm that
the debit order was not debited for the month of December.
The next installment will be collected on the 2023-04-24 for the last amount due
and should there be a balance remaining, we will escalate it to our finance team to have it written-off.
The account has been placed on hold and we have escalated your account to
all credit bureaus to have your ITC updated.
Once again, we sincerely apologize for the inconvenience.
Thank you for your patience.
The Wonga Team.
We have tried contacting you during the course of the day but unfortunately you were unavailable.
We have reviewed what has transpired on your account and can confirm that
the debit order was not debited for the month of December.
The next installment will be collected on the 2023-04-24 for the last amount due
and should there be a balance remaining, we will escalate it to our finance team to have it written-off.
The account has been placed on hold and we have escalated your account to
all credit bureaus to have your ITC updated.
Once again, we sincerely apologize for the inconvenience.
Thank you for your patience.
The Wonga Team.
NN
Naledi N's updateReviewer Update
18 Apr 2023, 10:50Hi there,
I thought WONGA realised the issue was on their end. Blake and Associates KEEPS CALLING ME and it’s annoying me. The same way WONGA was able to hand me over to that company, can the same energy be used to tell them to STOP CALLING ME AND THAT THE ISSUE WAS ON YOUR SIDE? I can’t keep going back and forth and asking for such.
CAN IT BE THE LAST TIME Blake’s and Associates calls me?
I thought WONGA realised the issue was on their end. Blake and Associates KEEPS CALLING ME and it’s annoying me. The same way WONGA was able to hand me over to that company, can the same energy be used to tell them to STOP CALLING ME AND THAT THE ISSUE WAS ON YOUR SIDE? I can’t keep going back and forth and asking for such.
CAN IT BE THE LAST TIME Blake’s and Associates calls me?
NN
Naledi N's update18 Apr 2023, 10:50
Reviewer Update
Hi there,
I thought WONGA realised the issue was on their end. Blake and Associates KEEPS CALLING ME and it’s annoying me. The same way WONGA was able to hand me over to that company, can the same energy be used to tell them to STOP CALLING ME AND THAT THE ISSUE WAS ON YOUR SIDE? I can’t keep going back and forth and asking for such.
CAN IT BE THE LAST TIME Blake’s and Associates calls me?
I thought WONGA realised the issue was on their end. Blake and Associates KEEPS CALLING ME and it’s annoying me. The same way WONGA was able to hand me over to that company, can the same energy be used to tell them to STOP CALLING ME AND THAT THE ISSUE WAS ON YOUR SIDE? I can’t keep going back and forth and asking for such.
CAN IT BE THE LAST TIME Blake’s and Associates calls me?
Wonga's replyOfficial
18 Apr 2023, 15:16Hi Naledi,
We sincerely apologize for the inconvenience.
We can confirm that your account has been escalated to our Collections Manager,
who has contacted Wonga Blake to stop all communications.
Please allow Wonga Blake to action our request.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience.
We can confirm that your account has been escalated to our Collections Manager,
who has contacted Wonga Blake to stop all communications.
Please allow Wonga Blake to action our request.
Thank you for your patience.
The Wonga Team.
Wonga's reply18 Apr 2023, 15:16
Official
Hi Naledi,
We sincerely apologize for the inconvenience.
We can confirm that your account has been escalated to our Collections Manager,
who has contacted Wonga Blake to stop all communications.
Please allow Wonga Blake to action our request.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience.
We can confirm that your account has been escalated to our Collections Manager,
who has contacted Wonga Blake to stop all communications.
Please allow Wonga Blake to action our request.
Thank you for your patience.
The Wonga Team.
NN
Naledi N's updateReviewer Update
18 Apr 2023, 15:23It had better be resolved. Now I’m being harassed. I was called even now.
NN
Naledi N's update18 Apr 2023, 15:23
Reviewer Update
It had better be resolved. Now I’m being harassed. I was called even now.
Wonga's replyOfficial
18 Apr 2023, 15:48Hi Naledi,
Thank you for your response.
We can confirm that we've escalated your account to the debt collections agency
for all communications to be stopped.
Kind regards,
The Wonga Team.
Thank you for your response.
We can confirm that we've escalated your account to the debt collections agency
for all communications to be stopped.
Kind regards,
The Wonga Team.
Wonga's reply18 Apr 2023, 15:48
Official
Hi Naledi,
Thank you for your response.
We can confirm that we've escalated your account to the debt collections agency
for all communications to be stopped.
Kind regards,
The Wonga Team.
Thank you for your response.
We can confirm that we've escalated your account to the debt collections agency
for all communications to be stopped.
Kind regards,
The Wonga Team.
NN
Naledi N's updateReviewer Update
24 Apr 2023, 08:50Hi WONGA Team,
Why do I keep getting smses that there aren’t funds in my account when my debit order is only going off on the 25th? WHAT ARE THESE CARELESS THINGS YOU KEEPING DOING WITH MY ACCOUNT? I just don’t understand. Last week I received a message that the debit order will be taken on Friday. HOW? When my debit order goes off on the 25th? PLEASE CAN SOMEONE EXPLAIN. ITS THESE ISSUE THAT MAKE MY ACCOUNT HAVE PROBLEMS. FIX IT
Why do I keep getting smses that there aren’t funds in my account when my debit order is only going off on the 25th? WHAT ARE THESE CARELESS THINGS YOU KEEPING DOING WITH MY ACCOUNT? I just don’t understand. Last week I received a message that the debit order will be taken on Friday. HOW? When my debit order goes off on the 25th? PLEASE CAN SOMEONE EXPLAIN. ITS THESE ISSUE THAT MAKE MY ACCOUNT HAVE PROBLEMS. FIX IT
NN
Naledi N's update24 Apr 2023, 08:50
Reviewer Update
Hi WONGA Team,
Why do I keep getting smses that there aren’t funds in my account when my debit order is only going off on the 25th? WHAT ARE THESE CARELESS THINGS YOU KEEPING DOING WITH MY ACCOUNT? I just don’t understand. Last week I received a message that the debit order will be taken on Friday. HOW? When my debit order goes off on the 25th? PLEASE CAN SOMEONE EXPLAIN. ITS THESE ISSUE THAT MAKE MY ACCOUNT HAVE PROBLEMS. FIX IT
Why do I keep getting smses that there aren’t funds in my account when my debit order is only going off on the 25th? WHAT ARE THESE CARELESS THINGS YOU KEEPING DOING WITH MY ACCOUNT? I just don’t understand. Last week I received a message that the debit order will be taken on Friday. HOW? When my debit order goes off on the 25th? PLEASE CAN SOMEONE EXPLAIN. ITS THESE ISSUE THAT MAKE MY ACCOUNT HAVE PROBLEMS. FIX IT
Wonga's replyOfficial
24 Apr 2023, 12:19Hi Naledi,
We sincerely apologize for the inconvenience caused.
We have review what has transpired on your account and can confirm
that we will only be tracking your account as of 12 o'clock tonight.
The text messages you are receiving is a reminder about your debit order
that is due tomorrow, to ensure you has sufficient funds in your account.
Kind regards,
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have review what has transpired on your account and can confirm
that we will only be tracking your account as of 12 o'clock tonight.
The text messages you are receiving is a reminder about your debit order
that is due tomorrow, to ensure you has sufficient funds in your account.
Kind regards,
The Wonga Team.
Wonga's reply24 Apr 2023, 12:19
Official
Hi Naledi,
We sincerely apologize for the inconvenience caused.
We have review what has transpired on your account and can confirm
that we will only be tracking your account as of 12 o'clock tonight.
The text messages you are receiving is a reminder about your debit order
that is due tomorrow, to ensure you has sufficient funds in your account.
Kind regards,
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have review what has transpired on your account and can confirm
that we will only be tracking your account as of 12 o'clock tonight.
The text messages you are receiving is a reminder about your debit order
that is due tomorrow, to ensure you has sufficient funds in your account.
Kind regards,
The Wonga Team.
NN
Naledi N's updateReviewer Update
24 Apr 2023, 12:24After all of this, just close my account and never allow me to take money. I WANT NOTHING TO DO WITH WONGA. The service is just APPALLING
NN
Naledi N's update24 Apr 2023, 12:24
Reviewer Update
After all of this, just close my account and never allow me to take money. I WANT NOTHING TO DO WITH WONGA. The service is just APPALLING
Wonga's replyOfficial
24 Apr 2023, 16:35Hi Naledi,
We're so sorry for the service you've received and hope we can restore the faith you had in Wonga.
When your final payment has been allocated and your account has been updated,
we will provide you with a paid up letter and notify all credit bureau.
Thank you for your time and patience.
The Wonga Team.
We're so sorry for the service you've received and hope we can restore the faith you had in Wonga.
When your final payment has been allocated and your account has been updated,
we will provide you with a paid up letter and notify all credit bureau.
Thank you for your time and patience.
The Wonga Team.
Wonga's reply24 Apr 2023, 16:35
Official
Hi Naledi,
We're so sorry for the service you've received and hope we can restore the faith you had in Wonga.
When your final payment has been allocated and your account has been updated,
we will provide you with a paid up letter and notify all credit bureau.
Thank you for your time and patience.
The Wonga Team.
We're so sorry for the service you've received and hope we can restore the faith you had in Wonga.
When your final payment has been allocated and your account has been updated,
we will provide you with a paid up letter and notify all credit bureau.
Thank you for your time and patience.
The Wonga Team.
NN
Naledi N's updateReviewer Update
27 Apr 2023, 20:05Hi there.
Will you PLEASE send me a paid up letter as fast as you were able to report me to your debt collection department? And CLOSE MY ACCOUNT. THIS IS URGENT NOW. I HOPE I WONT HAVE TO ASK FOR THIS ONCE MORE.
Thanks !!
Will you PLEASE send me a paid up letter as fast as you were able to report me to your debt collection department? And CLOSE MY ACCOUNT. THIS IS URGENT NOW. I HOPE I WONT HAVE TO ASK FOR THIS ONCE MORE.
Thanks !!
NN
Naledi N's update27 Apr 2023, 20:05
Reviewer Update
Hi there.
Will you PLEASE send me a paid up letter as fast as you were able to report me to your debt collection department? And CLOSE MY ACCOUNT. THIS IS URGENT NOW. I HOPE I WONT HAVE TO ASK FOR THIS ONCE MORE.
Thanks !!
Will you PLEASE send me a paid up letter as fast as you were able to report me to your debt collection department? And CLOSE MY ACCOUNT. THIS IS URGENT NOW. I HOPE I WONT HAVE TO ASK FOR THIS ONCE MORE.
Thanks !!
Wonga's replyOfficial
28 Apr 2023, 08:07Hi Naledi,
We can confirm that a paid up letter has been sent using your registered email address
and we have notified all credit bureaus.
We hope to be of service again soon.
The Wonga Team.
We can confirm that a paid up letter has been sent using your registered email address
and we have notified all credit bureaus.
We hope to be of service again soon.
The Wonga Team.
Wonga's reply28 Apr 2023, 08:07
Official
Hi Naledi,
We can confirm that a paid up letter has been sent using your registered email address
and we have notified all credit bureaus.
We hope to be of service again soon.
The Wonga Team.
We can confirm that a paid up letter has been sent using your registered email address
and we have notified all credit bureaus.
We hope to be of service again soon.
The Wonga Team.
NN
Naledi N's updateReviewer Update
28 Apr 2023, 15:09I’ll never need your service. It was way too horrible this time around.
NN
Naledi N's update28 Apr 2023, 15:09
Reviewer Update
I’ll never need your service. It was way too horrible this time around.
Wonga's replyOfficial
28 Apr 2023, 17:07Hi Naledi,
We sincerely apologize for the service you've received.
We can hope we can restore the faith you had in Wonga.
Kind regards,
The Wonga Team.
We sincerely apologize for the service you've received.
We can hope we can restore the faith you had in Wonga.
Kind regards,
The Wonga Team.
Wonga's reply28 Apr 2023, 17:07
Official
Hi Naledi,
We sincerely apologize for the service you've received.
We can hope we can restore the faith you had in Wonga.
Kind regards,
The Wonga Team.
We sincerely apologize for the service you've received.
We can hope we can restore the faith you had in Wonga.
Kind regards,
The Wonga Team.