CL
Charles L
1 reviews | Active since Apr 2020
25 May 2020, 10:56
Wonga incompetence - 3 months not resolved
for over 3 months now i have been trying to get my payment history with the bureaus up to date i have had success with all creditors except for Wonga their response time is something to laugh at , when they eventually reply to the bureaus they end up sending incorrect or incomplete information,, these call center agents are an absolute joke ,all they do is say they have escalated it to management or relevant department with absolutely no resolve ,
this is such a simple fix but the level of incompetence is turning it into a massive problem
Helpful (0)
Replies (1)0
Replies (1)
Wonga's replyOfficial
25 May 2020, 16:51Hi Charles L,
Thank you for repaying your Wonga loan.
As a responsible lender when you app**** for the loan, we ran a credit check with Trans Union – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert Trans Union to update your credit record with this information.
We send information daily to Trans Union to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureau.
Kind Regards
The Wonga Team
Thank you for repaying your Wonga loan.
As a responsible lender when you app**** for the loan, we ran a credit check with Trans Union – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert Trans Union to update your credit record with this information.
We send information daily to Trans Union to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureau.
Kind Regards
The Wonga Team
Wonga's reply25 May 2020, 16:51
Official
Hi Charles L,
Thank you for repaying your Wonga loan.
As a responsible lender when you app**** for the loan, we ran a credit check with Trans Union – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert Trans Union to update your credit record with this information.
We send information daily to Trans Union to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureau.
Kind Regards
The Wonga Team
Thank you for repaying your Wonga loan.
As a responsible lender when you app**** for the loan, we ran a credit check with Trans Union – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert Trans Union to update your credit record with this information.
We send information daily to Trans Union to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureau.
Kind Regards
The Wonga Team