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Pearl M
1 reviews | Active since Oct 2014
21 Nov 2022, 14:18
WONGA -HORRIBLE SYSTEM HORRIBLE SERVICE NO CARE AT ALL!!!!!
I made payment already by the 17th November, hoping it will be cleared in time for me to do another loan since I needed to pay for my electricity ,
I settled the bill and called on Thursday , Friday I was told that they have escalated to finance. To my surprise nothing has been done yet and I called today spoke to 5 AGENTS AND A SUPERVISOR WHO SAID THERES NOTHING THEY CAN DO TO HELP ME.
I WANT MY R4900 BACK IN MY ACCOUNT TODAY SO I CAN PAY FOR MY ELECTRICITY .
HORRIBLE HORRIBLE ESCELATION PROCESS AND WE CANT EVEN SPEAK TO MANAGERS
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Wonga's replyOfficial
22 Nov 2022, 14:51Hi Pearl,
We sincerely apologize for the inconvenience caused.
We can confirm that as per our Finance process,
a manual payment can take upto 3 working days to be allocated on your account.
Your payment has been allocated and your account has been updated.
Your new loan has been approved and our funding time is 24-48 working hours.
A paid up letter has been sent to you and we have notified all credit bureaus.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that as per our Finance process,
a manual payment can take upto 3 working days to be allocated on your account.
Your payment has been allocated and your account has been updated.
Your new loan has been approved and our funding time is 24-48 working hours.
A paid up letter has been sent to you and we have notified all credit bureaus.
Thank you for your patience.
The Wonga Team.
Wonga's reply22 Nov 2022, 14:51
Official
Hi Pearl,
We sincerely apologize for the inconvenience caused.
We can confirm that as per our Finance process,
a manual payment can take upto 3 working days to be allocated on your account.
Your payment has been allocated and your account has been updated.
Your new loan has been approved and our funding time is 24-48 working hours.
A paid up letter has been sent to you and we have notified all credit bureaus.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that as per our Finance process,
a manual payment can take upto 3 working days to be allocated on your account.
Your payment has been allocated and your account has been updated.
Your new loan has been approved and our funding time is 24-48 working hours.
A paid up letter has been sent to you and we have notified all credit bureaus.
Thank you for your patience.
The Wonga Team.