FN
Feh N
1 reviews | Active since Dec 2017
20 Apr 2024, 06:16
Wonga hasnt updated my credit bereau profile
I previously had a loan with wonga whuch i settled on the 30th of November 2023, i checked my credit score yesterday and this loan is still active on my credit score, i dont understand why wonga has not updated my credit profile to reflect that the account is smsettled and closed, this is so frustrating because its delayung so many thing in my life right now.
Helpful (0)
Replies (8)0
Replies (8)
Wonga's replyOfficial
22 Apr 2024, 09:44Hi Feh,
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please send us a private message confirming your full name so we may assist further.
Thanks,The Wonga Team
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please send us a private message confirming your full name so we may assist further.
Thanks,The Wonga Team
Wonga's reply22 Apr 2024, 09:44
Official
Hi Feh,
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please send us a private message confirming your full name so we may assist further.
Thanks,The Wonga Team
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please send us a private message confirming your full name so we may assist further.
Thanks,The Wonga Team
FN
Feh N's updateReviewer Update
22 Apr 2024, 09:52I have done so, also i have sent emails and have received no response from wonga
FN
Feh N's update22 Apr 2024, 09:52
Reviewer Update
I have done so, also i have sent emails and have received no response from wonga
Wonga's replyOfficial
22 Apr 2024, 10:02Hi Felicia,
Thank-you for confirming your details and patience while we reviewed your account.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks, The Wonga Team
Thank-you for confirming your details and patience while we reviewed your account.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks, The Wonga Team
Wonga's reply22 Apr 2024, 10:02
Official
Hi Felicia,
Thank-you for confirming your details and patience while we reviewed your account.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks, The Wonga Team
Thank-you for confirming your details and patience while we reviewed your account.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks, The Wonga Team
FN
Feh N's updateReviewer Update
22 Apr 2024, 10:05I have checked my emails including spam, i have received no emails from your customer care team
FN
Feh N's update22 Apr 2024, 10:05
Reviewer Update
I have checked my emails including spam, i have received no emails from your customer care team
FN
Feh N's updateReviewer Update
22 Apr 2024, 10:14I have received the response, i shall revert back in 21 days or when the update is reflected which ever occurs first
FN
Feh N's update22 Apr 2024, 10:14
Reviewer Update
I have received the response, i shall revert back in 21 days or when the update is reflected which ever occurs first
Wonga's replyOfficial
22 Apr 2024, 11:37Hi Felicia,
Please review your emails and advise if the email is still not received so we may resend.
Thanks, The Wonga Team
Please review your emails and advise if the email is still not received so we may resend.
Thanks, The Wonga Team
Wonga's reply22 Apr 2024, 11:37
Official
Hi Felicia,
Please review your emails and advise if the email is still not received so we may resend.
Thanks, The Wonga Team
Please review your emails and advise if the email is still not received so we may resend.
Thanks, The Wonga Team
FN
Feh N's updateReviewer Update
22 Apr 2024, 11:41I have received the email, and ive been advised by your customer care team that they will request a manual update and it may take up to 21 working days for the update to reflect on the credit report, i hope this is true and i shall revert back with an update after 21 days
Thabk you for your assistance
Thabk you for your assistance
FN
Feh N's update22 Apr 2024, 11:41
Reviewer Update
I have received the email, and ive been advised by your customer care team that they will request a manual update and it may take up to 21 working days for the update to reflect on the credit report, i hope this is true and i shall revert back with an update after 21 days
Thabk you for your assistance
Thabk you for your assistance
Wonga's replyOfficial
22 Apr 2024, 11:52Hi Felicia,
Thank-you for confirming.
We trust that your feedback after 21 working days will confirm the manual credit record update was successful.
Thanks,The Wonga Team
Thank-you for confirming.
We trust that your feedback after 21 working days will confirm the manual credit record update was successful.
Thanks,The Wonga Team
Wonga's reply22 Apr 2024, 11:52
Official
Hi Felicia,
Thank-you for confirming.
We trust that your feedback after 21 working days will confirm the manual credit record update was successful.
Thanks,The Wonga Team
Thank-you for confirming.
We trust that your feedback after 21 working days will confirm the manual credit record update was successful.
Thanks,The Wonga Team