Wonga has thee worst people working for them

First off I'm a loyal and trust worthy client, I've never defaulted on a loan or have ever given wonga problems, but this is some bull what i have to go through just to get damn reply on how the process is going. Friday the 26th i app**** for a loan at around 9am,i uploaded my payslips and I'm awaiting confirmation which usually doesn't take long, but this time it did, so i check my emails and there's nothing. At around 3pm i call wonga and i spoke to a man telling me that my loan has been approved and i should expect the confirmation email and funds (i use capitec bank which you receive the money within 5 hours). Evening time and i still have not received notification, so Saturday morning i check again and no change so i call wonga to try understand what is wrong but they telling me they have phone problems and then i must call them after 20 minutes, (as if i wasn't holding on for forever to get assistance and my airtime is running low) then my airtime finished,i buy more airtime and call AGAIN they tell me the bank was closed and they couldn't do anything (which is makes no ****ing sense) and my application is still awaiting confirmation, then again my airtime finishes, i then but more airtime and call AGAIN just to be told my loan is in limbo. Even worse after this whole ordeal i get an sms saying i need to upload my documents AGAIN which i did three times. I don't understand what is happening, Wonga has *********** people who can't give me the correct information. I'm sick and tired of this. Please train your people to properly respond to queries. its now Monday and i still haven't had an answer form wonga