ML
Milissa-Jane Labuschagne
1 reviews | Active since Feb 2016
03 Mar 2022, 08:17
Wonga has no customer services and don't update there site or respond to emails
It's almost impossible to get hold of Wonga they do not update there site. On the 1st they took a payment as well as I made a payment not aware they had already taken money that means my loan is paid in full. I have tried calling I have emailed numberous times and everything goes unanswered I'm paid up and owe nothing yet nothing is updated there is no live chat either im very disappointed with Wonga 12 emails no reply 24 calls and no answer wake up pls
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Replies (4)0
Replies (4)ML
Milissa-Jane Labuschagne's updateReviewer Update
03 Mar 2022, 08:21I'm giving them today to contact me then ill be taking further steps
ML
Milissa-Jane Labuschagne's update03 Mar 2022, 08:21
Reviewer Update
I'm giving them today to contact me then ill be taking further steps
Wonga's replyOfficial
03 Mar 2022, 11:43Hi Milissa-Jane,
We humbly apologize for any inconvenience caused.
We can confirm that our customer care team is experiencing very high volumes
and battling a backlog with our emails.
Thank you for your payments, we can confirm that you loan has
been paid in full and a paid up letter has been
sent to the email address registered on your Wonga account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that our customer care team is experiencing very high volumes
and battling a backlog with our emails.
Thank you for your payments, we can confirm that you loan has
been paid in full and a paid up letter has been
sent to the email address registered on your Wonga account.
Thank you for your patience.
The Wonga Team.
Wonga's reply03 Mar 2022, 11:43
Official
Hi Milissa-Jane,
We humbly apologize for any inconvenience caused.
We can confirm that our customer care team is experiencing very high volumes
and battling a backlog with our emails.
Thank you for your payments, we can confirm that you loan has
been paid in full and a paid up letter has been
sent to the email address registered on your Wonga account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that our customer care team is experiencing very high volumes
and battling a backlog with our emails.
Thank you for your payments, we can confirm that you loan has
been paid in full and a paid up letter has been
sent to the email address registered on your Wonga account.
Thank you for your patience.
The Wonga Team.
ML
Milissa-Jane Labuschagne's updateReviewer Update
03 Mar 2022, 11:45I have not recieved a paid up letter via email and it's not updated on the wonga site either.
ML
Milissa-Jane Labuschagne's update03 Mar 2022, 11:45
Reviewer Update
I have not recieved a paid up letter via email and it's not updated on the wonga site either.
Wonga's replyOfficial
03 Mar 2022, 11:58Hi Milissa-Jane,
Kindly allow at least 5-10 minutes to receive the email.
With regards to your account that is not updated,
that can take upto 48 working hours to update.
You can also try clearing your browser history and logging back in.
Thank you for your patience.
The Wonga Team.
Kindly allow at least 5-10 minutes to receive the email.
With regards to your account that is not updated,
that can take upto 48 working hours to update.
You can also try clearing your browser history and logging back in.
Thank you for your patience.
The Wonga Team.
Wonga's reply03 Mar 2022, 11:58
Official
Hi Milissa-Jane,
Kindly allow at least 5-10 minutes to receive the email.
With regards to your account that is not updated,
that can take upto 48 working hours to update.
You can also try clearing your browser history and logging back in.
Thank you for your patience.
The Wonga Team.
Kindly allow at least 5-10 minutes to receive the email.
With regards to your account that is not updated,
that can take upto 48 working hours to update.
You can also try clearing your browser history and logging back in.
Thank you for your patience.
The Wonga Team.