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Nazeema P

1 reviews | Active since Nov 2015

26 Sept 2021, 08:47

Wonga has bad customer service

On 26 July 2021 I repaid my Wonga loan with VVM, VVM confirmed receipt of my payment and that they would provide me with a paid up letter which to date I have not received. I was advised to contact Wonga which I did. Wonga informed me that the payment does not reflect and I need to send proof of payment. I then called again and was advised that the matter was escalated and someone would call me back. Nobody has. I need my credit profile updated urgently as this is impacting my credit record. The service at Wonga is extremely bad.

0
Replies (8)
Wonga
Wonga's reply27 Sept 2021, 08:59
Official
Hi Nazeema,

We sincerely apologize for any inconvenience caused.

We have reviewed what transpired on your Wonga account and can 

confirm that on the 14-09-2021 your account was escalated to our 

internal Collections team and we are still awaiting feedback.

The settlement amount you paid of R1636.38 was paid to our debt collections agency 

and the payment was not yet paid over to Wonga.

As soon as our debt collations agency pays the funds over to Wonga,

will we update your ITC profile and issue you with a paid up letter.

If your account was ceded to Norman Bissett and associates and if the 

payment was made to them, they will need to update your ITC profile 

and issue you with a paid up letter.

We can assure you that your complaint will be resolved, and we will feed back to 

you via a formal response.

Thank you for your patience.

The Wonga Team.
NP
Nazeema P's update27 Sept 2021, 14:19
Reviewer Update
Thank you for your response.

I would appreciate that this matter is resolved soonest as its causing a lot of inconvenience. I was contacted by VVM and the bank details they provided were for NBA (if I'm not mistaken). I have since tried to contact VVM on numerous occasions and cannot get through to them.

Wonga
Wonga's reply27 Sept 2021, 14:33
Official
Hi Nazeema, 

Thank you for your prompt response.

We have escalated your account to our internal Collections Team to further investigate 

and feed back to us with a conclusion. 

We can assure you we will be in contact with you via our email platform with a resolution.

Kind regards 

The Wonga Team.
NP
Nazeema P's update04 Oct 2021, 10:49
Reviewer Update
Still no feedback.
Wonga
Wonga's reply04 Oct 2021, 13:22
Official
Hi Nazeema, 

Thank you for your response.

We are still awaiting Feedback from our Internal Collections Team.

As soon as we receive feedback with a conclusion, will we feed back to you via 

our email platform.

Thank you for your patience.

The Wonga Team.
NP
Nazeema P's update18 Oct 2021, 10:30
Reviewer Update
Still no feedback. This is impacting me negatively and therefore I will have no choice but to escalate to the credit ombudsman.
Wonga
Wonga's reply18 Oct 2021, 10:48
Official
Hi Nazeema,

Thank you for your response.

We are unfortunately, still awaiting feedback from our Internal Team. 

You are more than welcome to escalate your complaint to the Credit Ombudsman

and we will liaise directly with the Ombudsman.

Thank you for your patience.

The Wonga Team.
Wonga
Wonga's reply19 Oct 2021, 08:26
Official
Hi Nazeema,

Thank you so much for your patience.

We have received feedback with a conclusion from our 

Internal Collections Team.

We have responded to you via our email platform,

with a formal response.

Please refer to your emails as we have concluded our investigation.

Kind Regards

The Wonga Team.