MS
Marlize S
1 reviews | Active since Feb 2018
02 Jul 2021, 11:42
Wonga harassing and threatening me. Refusing to assistabout outstanding money while I do not have an accout with them
I've been getting threatening messages from Wonga for more than 2 years now. Everytime I think it is sorted out and then it starts again. I have never had an account with Wonga. My ID number is not in their system yet I can not get my cell number removed. I've spoken to the call center...I've lost it wit the call center. I've tried to speak to a manager but when supposedly being transferred the call gets cut. I have had it with Wonga!!!!
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Replies (3)0
Replies (3)
Wonga's replyOfficial
05 Jul 2021, 10:02Hi Marlize,
We humbly apologize for the delay in responses as our contact center
has been experiencing very high volumes.
We have escalated this account to our ***** Team to investigate what is transpiring on this account.
We require you to please email us a copy of your ID, proof of your residential address and
the loan account reference that is reflecting on your credit bureau profile.
As soon as we receive those documents, will we be able to have all communication stopped.
We require you to please confirm the name of the debt collections agency that is harassing you?
Please email us on *** and ***.
We will investigate and contact you once the investigation is concluded.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the delay in responses as our contact center
has been experiencing very high volumes.
We have escalated this account to our ***** Team to investigate what is transpiring on this account.
We require you to please email us a copy of your ID, proof of your residential address and
the loan account reference that is reflecting on your credit bureau profile.
As soon as we receive those documents, will we be able to have all communication stopped.
We require you to please confirm the name of the debt collections agency that is harassing you?
Please email us on *** and ***.
We will investigate and contact you once the investigation is concluded.
Thank you for your patience.
The Wonga Team.
Wonga's reply05 Jul 2021, 10:02
Official
Hi Marlize,
We humbly apologize for the delay in responses as our contact center
has been experiencing very high volumes.
We have escalated this account to our ***** Team to investigate what is transpiring on this account.
We require you to please email us a copy of your ID, proof of your residential address and
the loan account reference that is reflecting on your credit bureau profile.
As soon as we receive those documents, will we be able to have all communication stopped.
We require you to please confirm the name of the debt collections agency that is harassing you?
Please email us on *** and ***.
We will investigate and contact you once the investigation is concluded.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the delay in responses as our contact center
has been experiencing very high volumes.
We have escalated this account to our ***** Team to investigate what is transpiring on this account.
We require you to please email us a copy of your ID, proof of your residential address and
the loan account reference that is reflecting on your credit bureau profile.
As soon as we receive those documents, will we be able to have all communication stopped.
We require you to please confirm the name of the debt collections agency that is harassing you?
Please email us on *** and ***.
We will investigate and contact you once the investigation is concluded.
Thank you for your patience.
The Wonga Team.
MS
Marlize S's updateReviewer Update
06 Jul 2021, 12:04Wonga. You wil not find my detail on your system as I do not have the account. Why must I give you such personal information? Do you want to forge an account now. I've had numerous calls with your call center and they could not find me. I've mailed your customer care and ***** mail boxes. You have my contact details, contact me. The only repsonses I get on my mails is that it might take up to 48 hours and the sorry for the delay you are extremely busy. Clearly not to busy to harrass me.
MS
Marlize S's update06 Jul 2021, 12:04
Reviewer Update
Wonga. You wil not find my detail on your system as I do not have the account. Why must I give you such personal information? Do you want to forge an account now. I've had numerous calls with your call center and they could not find me. I've mailed your customer care and ***** mail boxes. You have my contact details, contact me. The only repsonses I get on my mails is that it might take up to 48 hours and the sorry for the delay you are extremely busy. Clearly not to busy to harrass me.
Wonga's replyOfficial
06 Jul 2021, 17:01Hi Marlize,
We have escalated your query to our Collections team to investigate this matter.
We will feed back to you once we have concluded our investigation.
Thank you for your patience
The Wonga Team.
We have escalated your query to our Collections team to investigate this matter.
We will feed back to you once we have concluded our investigation.
Thank you for your patience
The Wonga Team.
Wonga's reply06 Jul 2021, 17:01
Official
Hi Marlize,
We have escalated your query to our Collections team to investigate this matter.
We will feed back to you once we have concluded our investigation.
Thank you for your patience
The Wonga Team.
We have escalated your query to our Collections team to investigate this matter.
We will feed back to you once we have concluded our investigation.
Thank you for your patience
The Wonga Team.