Wonga & Groups R Us (Credit Life Claim Nightmare)

If I could give 0 stars, I would. My experience with Wonga and Groups R Us has been nothing short of disgusting, unprofessional, and completely unacceptable.

I submitted my Credit Life claim on 20 November 2025 after losing my job. Groups R Us confirmed in writing that they had received all my documents and would forward everything to Wonga. They even told me that Nimble would stop calling me, as the account was now under a Credit Life claim.

That was a lie.

Since then: • Nimble has been calling and harassing me nonstop, even though the loan is supposed to be protected under Credit Life. • Wonga has not contacted me even ONCE. No call. No SMS. No update. • They send automated replies saying my query is resolved, yet no human being ever contacts me or explains anything. • My Credit Life claim remains unprocessed and ignored, leaving my profile at risk while I’m unemployed. • It’s clear they are delaying the claim on purpose, either to benefit financially or because of pure incompetence.

Wonga operates like a ****a shop, not a financial institution. There is no accountability, no communication, no customer service, and absolutely no respect for customers who are already going through financial difficulty.

Groups R Us is just as bad. They claim to “handle” Credit Life but all they do is forward documents and disappear, leaving customers stranded with no updates, no follow-up, and no support. They make promises but do nothing.

This entire process feels like gross negligence, mismanagement, and borderline ********* behaviour.

To anyone considering Wonga or trusting their so-called Credit Life insurance: DON’T. They will happily take your premiums every month, but the moment you actually need help, you will be ignored, harassed, and treated like you don’t exist.

I am escalating this matter further because customers deserve better than this disgraceful treatment.