AE
Abigail E

1 reviews | Active since Mar 2020

17 Jun 2020, 06:37

Wonga ********** company

I am still waiting for my paid up letter I paid this account up in February Already No one replies to my emails or calls . I’m always getting contradictory info from your company . The Account is not with HtN but with you . I am going to take legal Action if this matter is not sorted by month end. My debt review is done but your unprofessional company is failing to update my payment status. The account shows 36 months in Arrears and you are ruining my credit profile This is not acceptable at all . I’m beyond angry and frustrated now. Please fix this account and mark it as paid

0
Replies (2)
Wonga
Wonga's reply17 Jun 2020, 13:40
Official
Hi Abigail E,

We apologize for any inconvenience caused and for the delay in responses.

Our Customer care team is experiencing very high volumes and will attend to your email and request as soon as possible.

Please inbox us your ID number and we will investigate what transpired on your account.

Kind Regards 

The Wonga Team.
Wonga
Wonga's reply17 Jun 2020, 14:32
Official
Hi Abigail E,

We have escalated your details to our Debt Review department and they have advised they will contact you before the end of business today,

Regards
The Wonga Team.