JS
JENNY S

1 reviews | Active since Sept 2021

22 Oct 2021, 08:55

WONGA FINANCE SA

Please don't ever lend any monies from this company as you get no assistance from them with regards to any queries. I have been struggling for 3 months to get them to update my ITC records!

To date I am still waiting!

0
Replies (22)
Wonga
Wonga's reply22 Oct 2021, 10:01
Official
Hi  Jeanetted, 

We're so sorry for any inconvenience caused. 

We have reviewed what transpired on your account and can confirm your loan has been 

ceded to Norman Bissett and Associates.

Due to the length of time your account was overdue, Wonga unfortunately, cannot 

assist you in any way.

We have arranged that Norman Bissett contacts you directly 

and they will issue you with a paid up letter and update your ITC profile.

Thank you for your patience.

The Wonga Team.


Wonga
Wonga's reply22 Oct 2021, 10:02
Official
Hi  Jeanetted, 

We're so sorry for any inconvenience caused. 

We have reviewed what transpired on your account and can confirm your loan has been 

ceded to Norman Bissett and Associates.

Due to the length of time your account was overdue, Wonga unfortunately, cannot 

assist you in any way.

We have arranged that Norman Bissett contacts you directly 

and they will issue you with a paid up letter and update your ITC profile

should your loan be settled.

Thank you for your patience.

The Wonga Team.
JS
JENNY S's update22 Oct 2021, 10:16
Reviewer Update
My account was under debt review/consolidation with Vantage Debt Management and they were responsible for making payments to you for the last year or so. I was never in arrears once with them or you and should not be held accountable for their arrears. My account was fully up to date when they took it over from you!

My account was settled early in July already!
I am still being penalized for the arrears on my ITC reports which effects my score.
ITC / XDS / TRANSUNION / VERICRED

Kindly remove this ASAP its been 3 months since I sent you all the proof and the clearance certificate!

Please do not log any disputes as I am not waiting another 21 days!


Wonga
Wonga's reply22 Oct 2021, 10:24
Official
Hi  Jeanetted, 

Thank you for your response.

Norman Bissett and Associates needs to send an update 

request to all credit bureaus to have your ITC profile updated.

We can confirm that your account was in arrears and due to the length of time 

it was overdue, it was ceded to the Nimble group.

Please take the matter up with your debt councilor as we can confirm 

your account was overdue hence the reason it was soled to the Nimble group.

As mentioned in our previous post, Wonga unfortunately cannot assist you 

in any way and we have arranged that Norman Bissett and Associates contacts 

you directly and will  assist you with your request.

Thank you for your patience.

The Wonga Team.
JS
JENNY S's update22 Oct 2021, 11:03
Reviewer Update
I HAVE BEEN GETTING THE RUN AROUND BETWEEN YOU, NIMBLE GROUP AND HTN ATTORNEYS FOR MONTHS NOW!

CAN EVERYBODY JUST DO THEIR JOBS AND UPDATE MY RECORDS!

I WAS NOT IN ARREARS!

VANTAGE DEBT MANAGEMENT PAID MY LOANS LATE EVERY MONTH!

PLEASE TAKE THIS UP WITH THEM! AND CLEAR MY NAME!
Wonga
Wonga's reply22 Oct 2021, 11:13
Official
Hi  Jeanetted,

Thank you for your response.

We can confirm that your account has been escalated to the 

correct group and your request will be attended to urgently.

Kind Regards 

The Wonga Team.
JS
JENNY S's update22 Oct 2021, 11:22
Reviewer Update
THANK YOU - PLEASE TREAT THIS AS URGENT NOW!

I AM NOT WAITING ANOTHER 60 DAYS OR 21 DAYS!

PLEASE FOLLOW UP AND PROVIDE FEEDBACK SOONEST AS I WILL CONTINUE TO NAME AND SHAME UNTILL THIS IS RESOLVED!

I HAVE BEEN MORE THAN PATIENT UP TO NOW.
Wonga
Wonga's reply22 Oct 2021, 11:33
Official
Hi  Jeanetted,

Thank you for your response.

Your complaint is important to us and we have 

marked your request as Urgent.

You will receive a call back from the relevant group.

Thank you for your patience.

The Wonga Team.
JS
JENNY S's update27 Oct 2021, 11:00
Reviewer Update
NO FEEDBACK YET! HOW LONG MUST I WAIT????
Wonga
Wonga's reply27 Oct 2021, 12:31
Official
Hi  Jeanetted,

We humbly apologize for any inconvenience caused.

We can confirm that the Nimble group has sent an urgent update request 

to all credit bureaus and once their details are updated, will your 

Wonga profile automatically be updated. 

We have requested that the Nimble group emails you confirmation 

that the request was escalated as Urgent.

Kind Regards 

The Wonga Team.
JS
JENNY S's update27 Oct 2021, 12:37
Reviewer Update
GUESS I WILL WAIT SOME MORE.......

I WANT THE ARREAR HISTORY UPDATED AS MY ACCOUNTS WERE NEVER IN ARREARS!
VANTAGE DEBT MANAGEMENT NEGOTIATED MINIMUM PAYMENTS WITH YOU! AND IT WAS AGREED UPON BY YOU!
Wonga
Wonga's reply27 Oct 2021, 15:32
Official
Hi Hi  Jeanetted,

Thank you for your response.

We're so sorry that your debt review company did not stick to 

their agreement but your ITC record is a true reflection on how you have conducted your 

debt monthly.

It will reflect on how the loan was paid and when it was settled,

Kind Regards 

The Wonga Team.
JS
JENNY S's update27 Oct 2021, 16:05
Reviewer Update
THIS IS UNACCEPTABLE! SHOULD THIS BE TRUE. I WILL TAKE IT UP WITH THEM ALSO.

ITS AGAINST MY NAME!

SURELY AS A BUSINESS YOU CAN UNDERSTAND THAT THIS IS UNFAIR PRACTICE AND THERE SHOULD HAVE BEEN SOME FORM OF COMMUNICATION BETWEEN YOURSELVES REGARDING THE ARREARS TO RECTIFY THIS IN THE BEGINNING ALLREADY.

ACCORDING TO MY VANTAGE DEBT MANAGEMENT STATEMENTS ALL WAS GOOD AND PAYMENTS WERE BEING MADE TO YOU. NOT ONCE DID I RECEIVE ANY COMMUNICATION FROM YOU REGARDING ANY ARREARS!

FOR THESE ARREARS TO REFELCT AGAINST MY NAME AND NOT THEIRS IS UNFAIR AND I WILL TAKE IT FURTHER AND CONTINUE TO NAME AND SHAME BOTH COMPANIES UNTILL RESOLVED.

Wonga
Wonga's reply27 Oct 2021, 16:12
Official
Hi  Jeanetted, 

Thank you for your response,

If your account is flagged that you are under debt review, by Law Wonga communicates 

with your debt councilor and cannot liaise with you directly. 

As mentioned in all our previous posts, your ITC profile will be updated in 

accordance to how you have conducted your debt monthly.

Kind Regards.

The Wonga Team.

Wonga
Wonga's reply27 Oct 2021, 16:17
Official
Hi  Jeanetted, 

Thank you for your response,

If your account is flagged that you are under debt review, by Law Wonga communicates 

with your debt councilor and cannot liaise with you directly. 

As mentioned in all our previous posts, your ITC profile will be updated in 

accordance to how you have conducted your debt monthly.

Kind Regards.

The Wonga Team.


JS
JENNY S's update27 Oct 2021, 16:23
Reviewer Update
EXACTLY NO COMMUNICATION WITH ME BUT PENALTIES ARE OK!

IF THE ARREAR HISTORY IS NOT UPDATED OR CLEARED AGAINST MY NAME I WILL CONTINUE TO NAME AND SHAME WONGA ON ALL PLATFORMS INCLUDING THE NEWS PAPERS, SOCIAL MEDIA ECT.

I AM NOT ACCEPTING THIS.


Wonga
Wonga's reply27 Oct 2021, 16:36
Official
Hi Jenny,

Thank you for your response.

As previously advised, If your account is flagged 

that you are under debt review, by Law Wonga communicates 

with your debt councilor and cannot liaise with you directly. 

Unless, you withdraw from debt review and provide us 

with a 17.w.

Until then all communications will be with your debt councilor.

Kind Regards.

The Wonga Team.
JS
JENNY S's update28 Oct 2021, 14:12
Reviewer Update
IF THE ARREAR HISTORY IS NOT UPDATED OR CLEARED AGAINST MY NAME I WILL CONTINUE TO NAME AND SHAME WONGA ON ALL PLATFORMS INCLUDING THE NEWS PAPERS, SOCIAL MEDIA ECT.

I AM NOT ACCEPTING THIS.

PAYMENTS WERE MADE BY VANTAGE DEBT MANAGEMENT TO YOU NOT ME!


Wonga
Wonga's reply28 Oct 2021, 14:18
Official
Hi  Jeanetted, 

Thank you for your response.

You are more than welcome to do so Jeanetted.

As confirmed on all previous posts, your ITC record will be updated

in accordance to how you have conducted and paid your loan 

monthly. Your credit bureau profile is a true reflection on how 

you have conducted your debt on a monthly basis.

Kind Regards 

The Wonga Team.
JS
JENNY S's update28 Oct 2021, 15:34
Reviewer Update
ITS LIKE DEALING WITH A ROBOT......CLEARLY YOU DONT UNDERSTANT! OR JUST CHOOSE TO ACT DUMB!

THIS IS WHAT I AM DEALING WITH FOLKS!

STAY AWAY!

PS: DONT BOTHER TO REPEAT YOUR ANSWER!
JS
JENNY S's update29 Oct 2021, 11:15
Reviewer Update
I AM NOW LOGGING A COMPLAINT WITH THE NCA IF THIS IS HOW WONGA CHOOSE TO CONDUCT THEMSELVES.

THANK YOU
Wonga
Wonga's reply29 Oct 2021, 12:46
Official
Hi Hi  Jeanetted,

You are more than welcome to do so and we will liaise directly with the 

credit Ombudsman.

We have received feedback from the Nimble group and can confirm that 

your ITC profile has been updated.

Thank you for your patience.

The Wonga Team.