AP
Aryan P
1 reviews | Active since Aug 2020
29 Nov 2020, 03:56
Wonga Finance Defected my Credit profile on purpose!
During COVID 19 I didn’t not make full payments on my Wonga loan for one month so they decided to log a fault on my credit profile for a July payment in arrears , however I have finished paying it off in September and they have not acknowledged it and still continue to allow this fault to show on my profile and don’t have the courtesy to write to credit unions and update their information, I only found this out today when I appp**** for a contract at Telkom. thank you Wonga for making my life a living hell because your staff has a don’t care attitude about their work - seems like you are quick to mess everyone around if they fault in one payment and when it’s gets payed you are quick to leave them in that hole You dropped them in!
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Replies (5)0
Replies (5)
Wonga's replyOfficial
30 Nov 2020, 09:34Hi Aryan,
We humbly apologize for any inconvenience caused.
We are here to help you in this time of the pandemic and can assure
you, this is not the Wonga way!
Please send us a private message with your ID number to investigate
what transpired on your account.
Should your balance be updated will we email you a paid up letter
and send an update request to all credit bureaus to have your ITC
profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We are here to help you in this time of the pandemic and can assure
you, this is not the Wonga way!
Please send us a private message with your ID number to investigate
what transpired on your account.
Should your balance be updated will we email you a paid up letter
and send an update request to all credit bureaus to have your ITC
profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply30 Nov 2020, 09:34
Official
Hi Aryan,
We humbly apologize for any inconvenience caused.
We are here to help you in this time of the pandemic and can assure
you, this is not the Wonga way!
Please send us a private message with your ID number to investigate
what transpired on your account.
Should your balance be updated will we email you a paid up letter
and send an update request to all credit bureaus to have your ITC
profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We are here to help you in this time of the pandemic and can assure
you, this is not the Wonga way!
Please send us a private message with your ID number to investigate
what transpired on your account.
Should your balance be updated will we email you a paid up letter
and send an update request to all credit bureaus to have your ITC
profile updated.
Thank you for your patience.
The Wonga Team.
AP
Aryan P's updateReviewer Update
03 Dec 2020, 09:12Nobody has emailed me a letter as yet , looks like you’ll are only good for replying in hello Peter as a facade but you’ll don’t do anything afterwards . Complete ignorance
AP
Aryan P's update03 Dec 2020, 09:12
Reviewer Update
Nobody has emailed me a letter as yet , looks like you’ll are only good for replying in hello Peter as a facade but you’ll don’t do anything afterwards . Complete ignorance
Wonga's replyOfficial
03 Dec 2020, 09:26Hi Aryan,
We're so sorry for the delay in responses as our contact center has
been experiencing very high volumes and waited on your payment to update.
We can confirm that your paid up letter has been emailed to
your registered email address and an update request has been
sent to all credit bureaus to have your ITC record updated.
Thank you for your patience.
The Wonga Team.
We're so sorry for the delay in responses as our contact center has
been experiencing very high volumes and waited on your payment to update.
We can confirm that your paid up letter has been emailed to
your registered email address and an update request has been
sent to all credit bureaus to have your ITC record updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply03 Dec 2020, 09:26
Official
Hi Aryan,
We're so sorry for the delay in responses as our contact center has
been experiencing very high volumes and waited on your payment to update.
We can confirm that your paid up letter has been emailed to
your registered email address and an update request has been
sent to all credit bureaus to have your ITC record updated.
Thank you for your patience.
The Wonga Team.
We're so sorry for the delay in responses as our contact center has
been experiencing very high volumes and waited on your payment to update.
We can confirm that your paid up letter has been emailed to
your registered email address and an update request has been
sent to all credit bureaus to have your ITC record updated.
Thank you for your patience.
The Wonga Team.
AP
Aryan P's updateReviewer Update
12 Dec 2020, 15:08Oyo till now My profile still shows this log on my account, so you’ll have **** and not submitted the payment letter, you’ll are ***** basically, please
Do your job or I will write to the consumer watch and public protector , useless company
Do your job or I will write to the consumer watch and public protector , useless company
AP
Aryan P's update12 Dec 2020, 15:08
Reviewer Update
Oyo till now My profile still shows this log on my account, so you’ll have **** and not submitted the payment letter, you’ll are ***** basically, please
Do your job or I will write to the consumer watch and public protector , useless company
Do your job or I will write to the consumer watch and public protector , useless company
Wonga's replyOfficial
14 Dec 2020, 09:31Hi Aryan,
We're so sorry you feel this way.
Your complaint was escalated on the 29th of November and we emailed
you a paid up letter as confirmation that your loan was
settled in full. An automated update get sent to all credit bureaus
and their turn around time for all updates can be 5-30 days
depending on their backlog.
We have sent the update request to all credit bureaus to have your
ITC record updated and it will be updated.
Thank you for your patience.
The Wonga Team.
We're so sorry you feel this way.
Your complaint was escalated on the 29th of November and we emailed
you a paid up letter as confirmation that your loan was
settled in full. An automated update get sent to all credit bureaus
and their turn around time for all updates can be 5-30 days
depending on their backlog.
We have sent the update request to all credit bureaus to have your
ITC record updated and it will be updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply14 Dec 2020, 09:31
Official
Hi Aryan,
We're so sorry you feel this way.
Your complaint was escalated on the 29th of November and we emailed
you a paid up letter as confirmation that your loan was
settled in full. An automated update get sent to all credit bureaus
and their turn around time for all updates can be 5-30 days
depending on their backlog.
We have sent the update request to all credit bureaus to have your
ITC record updated and it will be updated.
Thank you for your patience.
The Wonga Team.
We're so sorry you feel this way.
Your complaint was escalated on the 29th of November and we emailed
you a paid up letter as confirmation that your loan was
settled in full. An automated update get sent to all credit bureaus
and their turn around time for all updates can be 5-30 days
depending on their backlog.
We have sent the update request to all credit bureaus to have your
ITC record updated and it will be updated.
Thank you for your patience.
The Wonga Team.