Wonga finance and Adrs collectors is ***

Wonga has ****med me my whole R4000 after I contacted them for a settlement quotation and mistakenly short- paid the settlement.

What even worse is that I did send them proof of payment on the 26th and they acknowledge it, with their aim to **** me they didn't check on their system the payment I made and automatically put that amount as arrears payment,why would I pay arrears of R4000 while settlement balance is also R4000 a normal person wouldn't even think that I would be that foolish of paying arrears instead of settling the account which was the aim to close the account as it was behind already yet they kept quiet and when I called them they claimed that I a have forfeit the discount and yet have to pay balance of R4800

My most frustration is that they don't want to take accountability of their negligence and refund me my money if they can't give me a new settlement with the short-pay of less than R800 which was missing

Worse service ever from their Manager called Casper and Agent by the name Thando who wouldn't even want to listen