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SICELO M

1 reviews | Active since Jun 2018

26 Jun 2018, 20:05

WONGA FAILURE TO ADDRESS ********** ACCOUNT OPENEND & STAFF INCOMPETENCE

I would like to share my experience with *********** and poor service by Wonga staff members, it all started with FNB opening an account online only to discover they had issued an account to a *********. This individual proceeded to open a WONGA LOAN once again **********ly. To my surprise when i visited a financial institute for a loan i was advised i have an outstanding loan with Wonga. Which i had no idea of, i contacted FNB who admitted that indeed the account was ********** and proceeded to close it. I then contacted WONGA and advised them sent them details from FNB that included an AFFIDAVIT and my correspondence with FNB, a consultant by the name of Craig Johnson from the ***** department on the 22 June the said will investigate and contact FNB. I was advised to get once again an affidavit, copy ID, Proof of residense which i sent on the 25/06/2018. No response was received from WONGA. I HAD TO CONTACT them again 26/06/2018 once again after waiting and being told i will be called back, i called again at 5 pm once again Craig claimed to have not received the documents to my surprise he once again ask me if they can contact FNB, I had already given consent last week for that. He then has the audacity to tell me the investigation will take 21 days. What 21 days because the bank has already advised WONGA the account was **********ly opened and i have comp**** with all their requests.

My life is now expected to be on hold because of WONGA's incompetence by issuing a loan to a ********* i have proven this to them and i expect that my name be cleared this loan must be closed and my name removed off any Credit systems, i do not want WONGA REFLECTING ON MY PROFILE IMMIDIATELY.

0
Replies (7)
Wonga
Wonga's reply27 Jun 2018, 08:54
Official

Hi Sicelo,

We're sorry to hear that you have been a victim of *****.

Sonja from our Customer Resolutions team have been trying to contact you. Please provide us with a preferred call back time and a preferred call back number.

Thank You

The Wonga Team

SM
SICELO M's update27 Jun 2018, 09:15
Reviewer Update
my telephone number is ********** 770 or ********** 222 and you may call me now
Wonga
Wonga's reply27 Jun 2018, 09:21
Official

We contacted you again now on your 081 number, however, your phone is just ringing and then goes to voicemail. We're also unable to view your full number as Hello Peter does not reflect the full number. Please email us your alternative contact number to: ***.

SM
SICELO M's update27 Jun 2018, 13:18
Reviewer Update
i have sent an email already this morning and sent one in the past 5 minutes, please advise what the outcome of the investigation is I merely need my name and profile to be rectified and have stated on my mail. FNB has declared the account you were supp**** with Invalid and as stated LIME LOANS investigated and cleared this whole saga within a day after being provided with all the information. What is taking you guys this long, I believe your loans are 1 day why must queries take this long. I do not have any dealings with you and have never had. Can you rectify my profile that's all I need. Sicelo
SM
SICELO M's update28 Jun 2018, 10:38
Reviewer Update
Morning Wonga Team I am once again awaiting feedback, what part of the investigation is outstanding? What has been done to rectify this query all I am being told is that feedback will be provided. What have you done thus far since 22 June what have you done??? When is the outcome expected????? PLEASE stop telling me about feedback will be provided, when? what is holding the finalization? what has been done thus far?
SM
SICELO M's update28 Jun 2018, 15:49
Reviewer Update
Good Afternoon Wonga Team While appreciate that your investigation has proven that it indeed was a ********** account, thank you Craig for the call. I believe every business works with a timeframe since this is being forwarded to the department that deals with the closure and clearance of my name thereof. I need the time lines, surely this is the same company it shouldn’t be that it cannot be confirmed when that will be finalized. Can I have the number of that particular department so I can do follow ups, previous experience has taught me that nothing is done if I don’t personally follow up. I am in need of the below points to be covered and addressed. 1) When the closure and clearance of the balance on that account will be done? 2) When will Wonga be removed off my Experian profile ( This is essential guys and I need that to be done as in yesterday) The longer this goes the more I am negatively affected. 3) Once again this Urgent, can it please be treated as such. 4) May I have the confirmation that it indeed was ***** in writing ( Verbal confirmation will not hold any water with any institution when I seek credit in the future) I have already indicated that my discovery of this was through me seeking Funds from a Financial institution and thus far have been denied because of this WONGA account on my profile, my position has not changed and I need that to be sorted so my life can continue.
Wonga
Wonga's reply03 Jul 2018, 15:49
Official

Hi Sicelo,

Thank you for bringing this to our attention.

We're happy that your ***** issue has been resolved. We've requested all credit bureaus to update your credit profile accordingly.

This may take up to 30 days for them to action and complete this request as per their internal process.

Once we've received the reference numbers, we will contact you.

Thank You

Wonga Team