LS
Lerato S
1 reviews | Active since Aug 2017
27 May 2025, 10:40
WONGA ******
<div>I app**** for a loan on the 21st of April 2025 for the amount of R8000 and my loan agreement says that I need to pay R 10446.23, with monthly payment of R 1741.04, I have agreed to that. On the 23rd of May 2025 WONGA decided to debit R2016.04. I tried to call the call centre and of course no answer after 30 to 45 minute calls. I have emailed and I am being told I chose a death cover of which I didn’t and my loan agreement doesn’t even mention it so can I please be assisted I am not gonna be paying an extra 2000 rand for something I didn’t choose and something that was not stated on my loan agreement. Can someone call me and sort this out .</div>
Helpful (0)
Replies (13)0
Replies (13)LS
Lerato S's updateReviewer Update
27 May 2025, 11:39Can I please have proof of me taking that cover and can I be contacted to cancel what ever nonsense that is because it was not my first time applying for a loan and I have never had an amount different from the loan agreement debited on my account .
LS
Lerato S's update27 May 2025, 11:39
Reviewer Update
Can I please have proof of me taking that cover and can I be contacted to cancel what ever nonsense that is because it was not my first time applying for a loan and I have never had an amount different from the loan agreement debited on my account .
Wonga's replyOfficial
27 May 2025, 12:18 Hi Lerato,
GRU insurance will be able to send you all the documentation to show that you opted for death benefit when applying with us.
Thanks
The Wonga Team
GRU insurance will be able to send you all the documentation to show that you opted for death benefit when applying with us.
Thanks
The Wonga Team
Wonga's reply27 May 2025, 12:18
Official
Hi Lerato,
GRU insurance will be able to send you all the documentation to show that you opted for death benefit when applying with us.
Thanks
The Wonga Team
GRU insurance will be able to send you all the documentation to show that you opted for death benefit when applying with us.
Thanks
The Wonga Team
LS
Lerato S's updateReviewer Update
27 May 2025, 12:19So will the debit order be amended? You guys seem to only want to answer what suits you. Why are you not calling me ?
LS
Lerato S's update27 May 2025, 12:19
Reviewer Update
So will the debit order be amended? You guys seem to only want to answer what suits you. Why are you not calling me ?
Wonga's replyOfficial
27 May 2025, 12:21Hi Lerato
One of our Customer Service Champions will call you soon
Thanks
The Wonga Team
One of our Customer Service Champions will call you soon
Thanks
The Wonga Team
Wonga's reply27 May 2025, 12:21
Official
Hi Lerato
One of our Customer Service Champions will call you soon
Thanks
The Wonga Team
One of our Customer Service Champions will call you soon
Thanks
The Wonga Team
LS
Lerato S's updateReviewer Update
27 May 2025, 12:23Thanks
LS
Lerato S's update27 May 2025, 12:23
Reviewer Update
Thanks
LS
Lerato S's updateReviewer Update
27 May 2025, 13:06I literally have my phone in my hand
LS
Lerato S's update27 May 2025, 13:06
Reviewer Update
I literally have my phone in my hand
LS
Lerato S's updateReviewer Update
27 May 2025, 13:07There’s no call that came through
LS
Lerato S's update27 May 2025, 13:07
Reviewer Update
There’s no call that came through
LS
Lerato S's updateReviewer Update
03 Jun 2025, 09:46Can some one from wonga call
LS
Lerato S's update03 Jun 2025, 09:46
Reviewer Update
Can some one from wonga call
LS
Lerato S's updateReviewer Update
03 Jun 2025, 10:31Can I please have someone explain why my loan agreement is different from what was debited
LS
Lerato S's update03 Jun 2025, 10:31
Reviewer Update
Can I please have someone explain why my loan agreement is different from what was debited
Wonga's replyOfficial
03 Jun 2025, 16:59Hi Lerato
The Death Benefit cost was communicated to at the time of your application and also on your debit order mandate document.
This is the instalment amount that you approved with bank when processing the debicheck mandate.
If you would like to download another copy of your loan agreement and debit order mandate, you can do so on your wonga account online under 'My Loan', 'My Loan Documents'
Thanks
The Wonga Team
The Death Benefit cost was communicated to at the time of your application and also on your debit order mandate document.
This is the instalment amount that you approved with bank when processing the debicheck mandate.
If you would like to download another copy of your loan agreement and debit order mandate, you can do so on your wonga account online under 'My Loan', 'My Loan Documents'
Thanks
The Wonga Team
Wonga's reply03 Jun 2025, 16:59
Official
Hi Lerato
The Death Benefit cost was communicated to at the time of your application and also on your debit order mandate document.
This is the instalment amount that you approved with bank when processing the debicheck mandate.
If you would like to download another copy of your loan agreement and debit order mandate, you can do so on your wonga account online under 'My Loan', 'My Loan Documents'
Thanks
The Wonga Team
The Death Benefit cost was communicated to at the time of your application and also on your debit order mandate document.
This is the instalment amount that you approved with bank when processing the debicheck mandate.
If you would like to download another copy of your loan agreement and debit order mandate, you can do so on your wonga account online under 'My Loan', 'My Loan Documents'
Thanks
The Wonga Team
LS
Lerato S's updateReviewer Update
03 Jun 2025, 17:15Please note I have went through that debit order mandate does not mention any death policy only an amount of R2016 but the loan agreement says another amount.So where is a document about this death cover and the terms and conditions because the only thing that says I have a death cover is an amount but there’s no document and proof of me being signed up . Do you guys not have a call centre why are you avoiding calls?
LS
Lerato S's update03 Jun 2025, 17:15
Reviewer Update
Please note I have went through that debit order mandate does not mention any death policy only an amount of R2016 but the loan agreement says another amount.So where is a document about this death cover and the terms and conditions because the only thing that says I have a death cover is an amount but there’s no document and proof of me being signed up . Do you guys not have a call centre why are you avoiding calls?
LS
Lerato S's updateReviewer Update
13 Jun 2025, 06:47Kindly contact me as promised .I have cancelled the death policy and was told that you guys will call me to amend the debit order amount and I was also reassured tag I would be given a refund for the extra money charged last month. Wonga and group r us are have no customer service whatsoever!!!!!! I will be moving onto the ombudsman as I am tired of following up
LS
Lerato S's update13 Jun 2025, 06:47
Reviewer Update
Kindly contact me as promised .I have cancelled the death policy and was told that you guys will call me to amend the debit order amount and I was also reassured tag I would be given a refund for the extra money charged last month. Wonga and group r us are have no customer service whatsoever!!!!!! I will be moving onto the ombudsman as I am tired of following up
LS
Lerato S's updateReviewer Update
18 Jun 2025, 15:53Can someone call me as your customer service never answer.
LS
Lerato S's update18 Jun 2025, 15:53
Reviewer Update
Can someone call me as your customer service never answer.