Wonga EasyPay Repayment method and customer service

Item: Wonga
Rating: 2
Author: Tsekiso M

I have been a wonga customer for some time but i am experiencing some bad customer service from wonga, i took out a loan on the the 20th of June and was due to be paid back by the 4th July but decided to pay it back earlier on 26 June using Easypay. My wonga profile hasnt been updated to confirm payment and i have been trying to call wonga customer care n even send numerous email but no one has came back to me.

I am not getting helped our any communication but yet the interests keep piling up. This easypay method is not easy not helpful at all

Helpful (0)

Replies (3)

Wonga's replyOfficial

28 Jun 2018, 08:08

Hi Tsekiso,

We're sorry to hear that your payment was not allocated after you settled your loan.

Sonja from our Customer Resolutions department, will contact you soon so we can investigate and resolve your issue as soon as possible.

Thank You

The Wonga Team

Wonga's reply28 Jun 2018, 08:08

Official

Hi Tsekiso,

We're sorry to hear that your payment was not allocated after you settled your loan.

Sonja from our Customer Resolutions department, will contact you soon so we can investigate and resolve your issue as soon as possible.

Thank You

The Wonga Team

Tsekiso M's updateReviewer Update

28 Jun 2018, 08:42

Thank you I have sent Sonja the proof of payment and currently awaiting profile to be updated

Tsekiso M's update28 Jun 2018, 08:42

Reviewer Update

Thank you I have sent Sonja the proof of payment and currently awaiting profile to be updated

Tsekiso M's updateReviewer Update

28 Jun 2018, 08:47

Everything has been sorted Thank you.

Tsekiso M's update28 Jun 2018, 08:47

Reviewer Update

Everything has been sorted Thank you.