K
Kwanele
1 reviews | Active since Aug 2026
29 Aug 2026, 10:05
Wonga double debit m...
Wonga double debit my money that was left on my bank account is the money i supposed to buy for my kids food
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Wonga's replyOfficial
29 Aug 2026, 20:10Hi Kwanele,
We sincerely apologise for the financial strain this collection has caused, particularly as you have explained that the funds were intended to provide for your family. We understand how distressing this situation must have been.
Following our investigation, we found that the loan had been outstanding for several months. The collection was therefore made towards the outstanding balance and resulted in the loan being fully settled and closed. This also means that the outstanding loan will no longer continue to negatively affect your credit profile.
We can also see that you were able to access a new loan yesterday, and we sincerely hope this has provided some financial relief.
While we understand that this may not be the resolution you were hoping for, we are pleased that the outstanding account has now been resolved. Going forward, we encourage you to explore our Money Academy, which provides useful information on managing credit and finances. Our aim is not only to provide access to credit, but also to help our customers make informed financial decisions.
Once again, we apologise for the distress and inconvenience this situation has caused.
Kind regards,
Wonga Team
We sincerely apologise for the financial strain this collection has caused, particularly as you have explained that the funds were intended to provide for your family. We understand how distressing this situation must have been.
Following our investigation, we found that the loan had been outstanding for several months. The collection was therefore made towards the outstanding balance and resulted in the loan being fully settled and closed. This also means that the outstanding loan will no longer continue to negatively affect your credit profile.
We can also see that you were able to access a new loan yesterday, and we sincerely hope this has provided some financial relief.
While we understand that this may not be the resolution you were hoping for, we are pleased that the outstanding account has now been resolved. Going forward, we encourage you to explore our Money Academy, which provides useful information on managing credit and finances. Our aim is not only to provide access to credit, but also to help our customers make informed financial decisions.
Once again, we apologise for the distress and inconvenience this situation has caused.
Kind regards,
Wonga Team
Best regards,
Wonga's reply29 Aug 2026, 20:10
Official
Hi Kwanele,
We sincerely apologise for the financial strain this collection has caused, particularly as you have explained that the funds were intended to provide for your family. We understand how distressing this situation must have been.
Following our investigation, we found that the loan had been outstanding for several months. The collection was therefore made towards the outstanding balance and resulted in the loan being fully settled and closed. This also means that the outstanding loan will no longer continue to negatively affect your credit profile.
We can also see that you were able to access a new loan yesterday, and we sincerely hope this has provided some financial relief.
While we understand that this may not be the resolution you were hoping for, we are pleased that the outstanding account has now been resolved. Going forward, we encourage you to explore our Money Academy, which provides useful information on managing credit and finances. Our aim is not only to provide access to credit, but also to help our customers make informed financial decisions.
Once again, we apologise for the distress and inconvenience this situation has caused.
Kind regards,
Wonga Team
We sincerely apologise for the financial strain this collection has caused, particularly as you have explained that the funds were intended to provide for your family. We understand how distressing this situation must have been.
Following our investigation, we found that the loan had been outstanding for several months. The collection was therefore made towards the outstanding balance and resulted in the loan being fully settled and closed. This also means that the outstanding loan will no longer continue to negatively affect your credit profile.
We can also see that you were able to access a new loan yesterday, and we sincerely hope this has provided some financial relief.
While we understand that this may not be the resolution you were hoping for, we are pleased that the outstanding account has now been resolved. Going forward, we encourage you to explore our Money Academy, which provides useful information on managing credit and finances. Our aim is not only to provide access to credit, but also to help our customers make informed financial decisions.
Once again, we apologise for the distress and inconvenience this situation has caused.
Kind regards,
Wonga Team
Best regards,