BT
Boitumelo T
1 reviews | Active since Dec 2021
28 Jan 2024, 13:50
Wonga don't have a sense of urgency their service poor and slow
Wonga service is very slow and poor. It's my first time time the loan. I app**** on the 26th bcos I had an emergency up to this day on the 28th I'm still waiting for cash. Their service is very very slow. They don't have a sense of urgency
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Replies (3)BT
Boitumelo T's updateReviewer Update
28 Jan 2024, 14:17They don't deliver what they promise on their website. It's my first and you give me a very slow service. Do you expect me to come back again after the poor and slow service.
BT
Boitumelo T's update28 Jan 2024, 14:17
Reviewer Update
They don't deliver what they promise on their website. It's my first and you give me a very slow service. Do you expect me to come back again after the poor and slow service.
Wonga's replyOfficial
31 Jan 2024, 16:16Hi Boitumelo
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We have reviewed your account and can confirm that, your loan has been approved, and your cash has been paid into your bank account.
Unfortunately, banks don’t process any new instructions after 3pm on a Friday – meaning that it may take longer for your cash to reach your account as your application was approved after this cut-off.
In the worst-case scenario, your funds should reflect in your bank account by Tuesday at the latest.
Please do not hesitate to contact us if you have any further queries. We will be glad to assist you.
Thanks
The Wonga Team.
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We have reviewed your account and can confirm that, your loan has been approved, and your cash has been paid into your bank account.
Unfortunately, banks don’t process any new instructions after 3pm on a Friday – meaning that it may take longer for your cash to reach your account as your application was approved after this cut-off.
In the worst-case scenario, your funds should reflect in your bank account by Tuesday at the latest.
Please do not hesitate to contact us if you have any further queries. We will be glad to assist you.
Thanks
The Wonga Team.
Wonga's reply31 Jan 2024, 16:16
Official
Hi Boitumelo
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We have reviewed your account and can confirm that, your loan has been approved, and your cash has been paid into your bank account.
Unfortunately, banks don’t process any new instructions after 3pm on a Friday – meaning that it may take longer for your cash to reach your account as your application was approved after this cut-off.
In the worst-case scenario, your funds should reflect in your bank account by Tuesday at the latest.
Please do not hesitate to contact us if you have any further queries. We will be glad to assist you.
Thanks
The Wonga Team.
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We have reviewed your account and can confirm that, your loan has been approved, and your cash has been paid into your bank account.
Unfortunately, banks don’t process any new instructions after 3pm on a Friday – meaning that it may take longer for your cash to reach your account as your application was approved after this cut-off.
In the worst-case scenario, your funds should reflect in your bank account by Tuesday at the latest.
Please do not hesitate to contact us if you have any further queries. We will be glad to assist you.
Thanks
The Wonga Team.
BT
Boitumelo T's updateReviewer Update
01 Feb 2024, 06:52Thank you for the response yes i did receive the funds and it makes sense why it took so long.
BT
Boitumelo T's update01 Feb 2024, 06:52
Reviewer Update
Thank you for the response yes i did receive the funds and it makes sense why it took so long.