WN
Wandilee N
1 reviews | Active since May 2012
07 Nov 2020, 10:50
Wonga does not want their repayments
I wrote to you informing you of my intent to change my banking details with you, because I have changed banks; this was on Thursday the 5th of November already and to this day no one has bothered to reach out to me. Please to not cast the blame on me when your debit on my previous account gets returned, I should not be the one chasing after you.
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Wonga's replyOfficial
09 Nov 2020, 09:22Hi Wandilee,
We apologize for the delay in responses as our contact center is
experiencing very high volumes.
We can assure you that your query will be attended to as soon as possible.
We're so sorry but no changes can be made on a live and
active loan as the system will not allow any changed or amendments
on your Wonga account.
Please send us a private message with your ID number
to draft you a formal response on how payments can be made
but the debit order cannot be stopped or canceled.
Thank you for your patience.
The Wonga Team.
We apologize for the delay in responses as our contact center is
experiencing very high volumes.
We can assure you that your query will be attended to as soon as possible.
We're so sorry but no changes can be made on a live and
active loan as the system will not allow any changed or amendments
on your Wonga account.
Please send us a private message with your ID number
to draft you a formal response on how payments can be made
but the debit order cannot be stopped or canceled.
Thank you for your patience.
The Wonga Team.
Wonga's reply09 Nov 2020, 09:22
Official
Hi Wandilee,
We apologize for the delay in responses as our contact center is
experiencing very high volumes.
We can assure you that your query will be attended to as soon as possible.
We're so sorry but no changes can be made on a live and
active loan as the system will not allow any changed or amendments
on your Wonga account.
Please send us a private message with your ID number
to draft you a formal response on how payments can be made
but the debit order cannot be stopped or canceled.
Thank you for your patience.
The Wonga Team.
We apologize for the delay in responses as our contact center is
experiencing very high volumes.
We can assure you that your query will be attended to as soon as possible.
We're so sorry but no changes can be made on a live and
active loan as the system will not allow any changed or amendments
on your Wonga account.
Please send us a private message with your ID number
to draft you a formal response on how payments can be made
but the debit order cannot be stopped or canceled.
Thank you for your patience.
The Wonga Team.