Wonga Does not care about the people

Item: Wonga
Rating: 1
Author: Isaac D

I had a six months loan with wonga and I missed two debit orders and paid the rest and at the end of my loan I then made an arrangement with wonga to pay this outstanding amount and they said if I make an arrangement I will not be charged interest. I paid the first instalment and when I called to check how much will I pay for the second instalment I was told one amount and came the month end to pay now the amount has gone up. Why have an option to make an arrangement when you will be increasing the amount?

Helpful (0)

Replies (3)

Wonga's replyOfficial

26 Nov 2019, 08:05

Hi Isaac,

We're sorry to hear about your experience. This is certainly not the Wonga-way.

Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.

Thank You
The Wonga Team

Wonga's reply26 Nov 2019, 08:05

Official

Wonga's replyOfficial

26 Nov 2019, 15:49

Thank you Isaac. We will contact you immediately.

Wonga's reply26 Nov 2019, 15:49

Official

Thank you Isaac. We will contact you immediately.

Wonga's replyOfficial

26 Nov 2019, 16:02

We have contacted you on the number you provided, however, we were unable to get hold of you.

Your complaint resolution is important to us.

Please provide us with a preferred call back time so we can assist you further.

Wonga's reply26 Nov 2019, 16:02

Official